• Report: #1145485

Complaint Review: Gaylord Opryland Resort & Convention Center

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  • Submitted: Fri, May 09, 2014
  • Updated: Fri, May 09, 2014

  • Reported By: Upset consumer — San Diego California
Gaylord Opryland Resort & Convention Center
2800 Opryland Drive Nashville, Tennessee USA

Gaylord Opryland Resort & Convention Center Cancelled Our Reservation and would not refund our 4 night stay Nashville Tennessee

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This was by far the worst travel experience we'd ever had, and we've been around the world. Do NOT book this hotel if there is any chance you may have to change your reservation.

We missed the first night of our vacation due to tornadoes in Dallas cancelling all flights and they cancelled our whole reservation and WOULD NOT REFUND OUR MONEY OR ALLOW US TO STAY FOR OUR RESERVATION.


Unfortunately our flight was delayed coming into Nashville and we had to take the plane out the next day. We booked this room through a third party (Orbitz) and contacted them to tell them we would miss the first night of our 4 night stay. We also called the Gaylord resort, but they directed us to talk only to Orbitz.

We called to verify the next day to find out they cancelled our reservation. Not only did they cancel our reservation, they would not refund any of our money for the remaining 3 nights, AND they wouldn't let us stay at the hotel, which is what we really wanted.

I was on the phone with them for HOURS trying to get someone to have a reasonable response, to no avail. I was told that if I wanted to speak to a manager I could call "Mr. Marriott".

I will never stay at a Marriott resort again. They took my money and refused to let me stay at their hotel, as far as I'm concerned they stole our money. I was hoping to get some friendly southern hospitality when I got to Nashville, but at least at this resort, nothing but greed.


This report was posted on Ripoff Report on 05/09/2014 05:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Gaylord-Opryland-Resort-Convention-Center/Nashville-Tennessee/Gaylord-Opryland-Resort-amp-Convention-Center-Cancelled-Our-Reservation-and-would-not-r-1145485. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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