- Report: #214329
Report - Rebuttal - Arbitrate
Complaint Review: Ge Consumer Credit, GE Money Bank
Ge Consumer Credit, GE Money BankP.o. Box 981127 El Paso, Texas U.S.A.
Ge Consumer Credit, GE Money Bank General Electric consumer credit, an unethical business practice Ripoff El Paso Texas
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I have terrible back problems and needed a new mattress. After checking different stores, I decided to purchase at Sleepy's. The salesperson was very pushy and sleazy, I should have honed in on that right away.
I decided to take advantage of the free interest for 6 months because my purchase was below $1,000. If I did not pay it off in that timeframe, I would be socked with 23.99% interest, that is deffered. I had a credit limit of $2,000 and had no intention of using that much.
The bed arrived at my house and after trying to sleep on it for 3 days, i was in severe pain and I noticed that the bed was not the same bed I tried at the showroom. The salesman had me try a twin bed and I ordered a queen. It was so uncomfortabl, I couldnt even sit up in it at night to read or watch tv. I had to resort to my couch until I got back to the showroom.
I went back to the showroom and talked to a different salesman(he was new let me add). The one I dealt with was not there(of course). I insisted that the mattress I received was the wrong one and asked to get a different one. I ended up picking one out that was not much more money than the first, and financed the second bed. The salesman told me that my new balance was just under a thousand dollars and that is what I would be financing(i also had to pay the delivery for the first and second bed).
Then the salesman told me I had to call customer service and order the bed myself and take care of all the paperwork. So, all the salesman did was get commission for selling me a bed and he did no paperwork!!! I called customer service and they apologized and told me that I was not supposed to order the bed, the salesman had to do it. I had to call the showroom back again and explain this, and then call customer service back! can everyone believe this? A nightmare! I cant even begin to explain how many phone calls I had to make to get this bed. The organization just was not there.
The day of delivery i received a call from the driver telling me that the shipment was COD!! I was astonished and had someone waiting at my house for the delivery. I explained to the driver the circumstances and he exclaimed that I would have to call customer service to change the COD to paid. The driver turned around and went back to the warehouse! I did not get the bed that day.
I called customer service and they told me that I had to call the showroom and explain this. I refused and had enough at this point. I negotiated with customer service and they gave me half price on the delivery and they said they would take some money off the mattress price. I was satisfied. I received the bed and signed the delivery slip with finance price i agreed on. They took the old bed away and showed a credit on my slip and the new charge.
After I received my first bill i was shocked to see a charge for over $1500.00! I am paying for the old bed and the new bed!!! They refuse to credit me because I signed the slip. I told them I signed a slip with a price i was told by customer service. Sleepys to this day denies everything and so does the finance company. I am in dispute with the finance company and am on my second letter of dispute with them.
The finance company will not do anything even after I have submitted all the paperwork. I am now being hit with finance charges because I was supposedly on a 6 month same as cash plan. Since they are charging me through the roof, they shuld have put me on the 1 year same as cash. Just another rediculous scheme to make money.
Now, the bed is sagging in the middle and I am not a heavy person. I will not even attempt to call on the warranty. I know that will be a nightmare too. I wish I could just return the mattress and forget about the whole thing, but I cant do that either. I am coming to the realization that I will need to file a lawsuit with both companies, to get my money and get rid of the mattress, if need be.
I have read many other reports on this website and others regarding sleepys. There are many unhappy customers with this company and I think it is time that we all do something about it. As a business degree student, I see all the ins and outs of business ethics and the trouble companies get into when they are not socially responsible.
I read an article from "Arthur" from New Jersey, and I agree with him on filing a class action law suit against Sleepy's. I will also need to sue the finance company as well.
There are more details to this story that are horrific, but I am sure your eyes are hurting at this point.
The finance company finances through many companies, so, BUYER BEWARE!!!
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This report was posted on Ripoff Report on 10/05/2006 10:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ge-Consumer-Credit-GE-Money-Bank/El-Paso-Texas-79998-1127/Ge-Consumer-Credit-GE-Money-Bank-General-Electric-consumer-credit-an-unethical-business-214329. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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