- Report: #956915
Report - Rebuttal - Arbitrate
Complaint Review: Geek Squad Charlotte N.C.
Geek Squad Charlotte N.C.Charlotte, North Carolina United States of America
Geek Squad Charlotte N.C. The midtown Best Buy Store. GEEK FRAUD! they refuse to give me a copy of why they said my old laptop needed to be replaced Charlotte, North Carolina
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However, the Geek Squad refused to give me or my daughter a copy of their report indicating her laptop cost more to repair than a new one. As a parent I had insured my daughter's old laptop in case of any problems. The insurance company requested a copy of their report. I contacted the Geek Squad at the store. They told me they had all the information on their computer. But when I requested a copy they refused because they did not send the computer out to anther Geek Squad. They wanted to charge me another $84 to have the old computer shipped out to get a written statement that the old laptop would cost more than a new one.
I called and emailed the Geek Squad headquarters. I was told the Geek Squad in the Best Buy in Midtown Charlotte N.C. never submitted their finding to the head quarters computers. I paid the N.C. geek squad over $100 for them to look at the old laptop. The Geek Squad will not give me any written information. Did they steal my money? Did I really need to buy a new laptop? I have 3 children in college I can not afford to buy new laptops for no reasons.
This report was posted on Ripoff Report on 10/18/2012 04:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Geek-Squad-Charlotte-NC/Charlotte-North-Carolina-/Geek-Squad-Charlotte-NC-The-midtown-Best-Buy-Store-GEEK-FRAUD-they-refuse-to-give-me-a-956915. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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