- Report: #862884
Report - Rebuttal - Arbitrate
Complaint Review: Geek Squad at Best Buy
Geek Squad at Best Buy20540 State Road 7, Boca Raton, Florida United States of America
Geek Squad at Best Buy Best Buy, Geek Squad, Audio Repair, Computer Repair, Netbook Repair, Iphone Repair, Laptop Repair, I paid for the warranty and Best Buy Geek Squad refused to repair my laptop. Stated that repair cost exceeded price paid for warranty. DO NOT BUY THEIR PRODUCTS OR WARRANTIES; It took me one month to Boca Raton , Florida
*UPDATE Employee: Trying to help
*Consumer Comment: Not that confusing..I will translate...
*Consumer Suggestion: Here's the Answer
*Consumer Comment: How old is the computer?
*Consumer Comment: Question...
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DO NOT PURCHASE warranties for ANY PRODUCTS from best buy. I made the mistake of purchasing accidental damage product replacement for my laptop. Two months later the screen cracked. The warranty allows one product replacement and two screen replacements. THEY REFUSED TO REPAIR it.
The stated the cost of repair exceeds the price of the warranty and that they cannot repair my item. Now I am stuck with a laptop with a broken screen and a warranty rendered useless. This multi-billion dollar corporation is selling warranties to customers and NOT KEEPING THEIR PROMISE. This is fraud. They are STEALING from customers and have no good intention except to RIP OFF the consumer.
I emailed the CEO and he forwarded the information to Greg Johnson who replied back to me saying: "Since the cost associated with repairing the computer exceeds its value, repairing the computer is not an option."
Their customer service was disgustingly rude at the Boca Raton, Florida store. Only one person working and I had to wait 45 minutes on a regular weekday just to pick up my laptop and sign a mini release form. It took a month for it to get back to me. They were EXTREMELY RUDE and INCONSIDERATE in handling my claim.
This report was posted on Ripoff Report on 04/02/2012 06:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Geek-Squad-at-Best-Buy/Boca-Raton-Florida-33498/Geek-Squad-at-Best-Buy-Best-Buy-Geek-Squad-Audio-Repair-Computer-Repair-Netbook-Repair-862884. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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