• Report: #903551

Complaint Review: Geeks On-site

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  • Submitted: Wed, June 27, 2012
  • Updated: Wed, June 27, 2012

  • Reported By: Bjorn — Kissimmee Florida United States of America
Geeks On-site
Internet United States of America

Geeks On-site Continue to charge recuring service charges despite the fact that I have not approved it Internet

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To begin with I had requested in-house computer service and got it. I paid for this service in full using a personal check. I later got a follow up call from them and was also asked if I was interested in receiving a 30 day free subscription to Geeks On Site. I was told it would cost $24.95 after the 30 days and I was told that I did not have to worry because they would call before the expiration of the free trial to obtain my approval to continue the service should I wish to do so.

I have later noticed that the company has continued for an extended time to charge my bank account for such services. They say they have tried to contact me and that I have been unavailable. Furthermore, they say they have sent me emails. I live overseas since 2years so obviously I have not been easily available. Regardless, they have failed to obtain my distinct approval for the charges but continued anyway to charge me on a monthly basis by using the account number that they copied from the check that I used to pay for services they gave me originally and that was originally organized through my Best Buys store.

I called their customer service department and they were less than friendly in wanting to accomodate my request for a refund. Aside from a time consuming number of calls and hang-ups a Mr. Sebastian offered me a 3- month refund on the terms that I would not ask for the full amount of refund. They insisted I had agreed to the terms and played a recording of the original phonecall to let me hear hat I would have agreed. And yes, I did agree to the free trial. The recording further on revealed that they clearly stated that the would call to get my approval before the end of the trial period. In my subsequent phone discussion with a supervisor (Ms. Stefanie) she simply refused to listen to the recording on file and said I had to file a suit or have my lawyer call their legal department should I wish to pursue the claim.

Even if they attempted to call me they have not got my approval so I feel I have been tricked into this. And they have also used my bank account number (taken from a check I used to pay for services in full) without my approval. I have signed nothing to that extent. As I live overseas It has taken me a while to find out about these charges a I have other legitimate recurring charges appearing on my bank statements, some of which are the same amount.

This report was posted on Ripoff Report on 06/27/2012 08:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Geeks-On-site/internet/Geeks-On-site-Continue-to-charge-recuring-service-charges-despite-the-fact-that-I-have-no-903551. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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