On June 14th I was hit by a driver of a car that was totaled. My car, insured by Geico Direct was said to NOT be totaled but as of today repairs are over the 3/4 cost of the vehical. The Daewoo is 3 years old. After the initial estimate we waited 2 months to start calling concerning the repairs. We were told that the parts were not available. Two weeks later we were told that the part had come in but that "since we had complained to the Dept. of Ag. that he was going to put the front bumper on another car.
I begged for my car to be completed and waited as the bumper came in, a plug for the headlight was ordered, then the fog lamp and casing had to be ordered. The additional repairs over $900.00. The check was mailed directly to Plaza Daewoo in Leesburg and deposited by them without my counter signture. When I went to check over the repairs I found that the service manager (who has now been fired) pryed my dash board apart. I also noted AGAIN that the damage on the rear left and right side of the vehical was due to either towing or the dealership them selves.
Geico went back out and estimate damages and left a check with another "perfered servicer" down the road since the old service manager "would not" perform the repairs. I was told that by signing over the original check to the service center is an acceptance of the repairs. Geico wants me to pay another $500.00 deductable for the towing damage and ANOTHER $500.00 for the dash replacement. This will total $1500. for my deductable on the only one car repair I have ever been in since having Geico Insurance since 1987.
I wrote to the Better Business Bureau and received a nice note from them saying that they could not get the service center to assist with repairs that occured in their shop. Each report from Thomas Marlow and Bob Mcleod was false. I am in the process of writting back to the Better Business Bureau (this will be the 3rd time) to let them know that the service center has lied over and over again and that Geico (who I also reported) is trying to say that I encountered "three" seperate damages to my vehical that I have not driven since the night of June 14th. This has proved to me to be a way that Geico Direct can rip the consumer off.
I too have filed reports with 2 local news companies, The Dept. of Ag. and The Insurance Comm. office in Tallahassee. So far I am still holding out except that I do not have a rental car (Geico said they would pay for another 30 days if I accepted the 2nd $500. deductable). As a Lic. Real Estate Agent I feel that they have ruined my chances of ever recoping from this accident.
Between the physical damages I received and the mental games Geico Direct has been playing with me I am now seeking counceling and taking anti-depressants to help me cope with the fact that I will never have my "paid in full, three year old, one driver car" and will never be able to sell it due to the damages that I can not afford to pay for. Watch out, this company is looking for anyone to ripoff!