• Report: #144279

Complaint Review: Geico General Insurance

  • Submitted: Fri, May 27, 2005
  • Updated: Thu, September 15, 2005

  • Reported By:staten island New York
Geico General Insurance
geico.com Woodbury, New York U.S.A.

Geico Direct Insurance - Geico General Insurance ripoff Woodbury, Long Island New York

*UPDATE Employee: irene please know what you are talking about

*Consumer Comment: I gotta step in

*REBUTTAL Individual responds: Bill in Plano Texas - READ THIS NOW ...

*UPDATE Employee: Good Night Irene You have a bill that you're supposed to pay every month

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Been a customer with Geico for many years. This year (2005)they keep changing the rates for payment. They tell me they never received a payment for the month of May. It was mailed out to them but they never received it. They told me they send me a cancellation notice, never got it.

Results they charge me a late fee of $55.00 plus they reported to the DMV that I had no insurance with them. Now there is a fine with the DMV on each of my car. THe fee is @200.00 each car. For no reason.

They refuse to hear that the check was lost in the mail, just like there letter was lost in the mail. I asked them since u had my email why wasn't I notified that u never receive my check . U had my email address. Why would I cancel my policy in the middle of the month since we paid every month the premium. A flag should have gone up and someone should have called me or email me. They were wrong and we suffer. They have kids who do not know how to correct this problem. To push the button to cancel the DMV fine since it was their mistake. We are talking about a $55.00 difference. They are dishonest, fraudulent billing.

irene
staten island, New York
U.S.A.

This report was posted on Ripoff Report on 05/27/2005 10:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Geico-General-Insurance/Woodbury-New-York/Geico-Direct-Insurance-Geico-General-Insurance-ripoff-Woodbury-Long-Island-New-York-144279. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 1Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

irene please know what you are talking about

AUTHOR: Joe - (U.S.A.)

Irene,

Usually people are upset because they don't understand how insurance works. Unfortunately if you do not receive a bill, that doesn't mean you don't have to make a payment. Geico offers many different payment options to totally avoid this from happening in the first place. We don't control what the DMV fines you in the state of New York, the DMV controls that. Naturally if your policy cancels we do report to the dmv that you no longer have insurance. Every insurance company does this. Most states take a lapse of insurance seriously, and sometimes fines are a penalty for having such a lapse. If you call Geico you can make a payment over the phone, in which case you get credit that day for doing the payment. So we do offer options other than having to mail in the payment, which runs the risk of it not even getting to us. When you do send a check in the mail, you will also want to check with your bank to see if it has cleared. If it hasn't, well then you should assume we either didn't get it, or there is some sort of problem. In either case you would want to call Geico and advise us of your situation, and we would be glad to give you your payment options. We pride ourselves on being an ethical company.
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#2 Consumer Comment

I gotta step in

AUTHOR: Stephen D - (U.S.A.)

You had a point up until you said if she didnt receive your notice its not your problem. IT IS your problem if she didnt receive the notice.

shes better off without Geico, they blow
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#3 REBUTTAL Individual responds

Bill in Plano Texas - READ THIS NOW ...

AUTHOR: Gordon - (U.S.A.)

Bill,
I see your an employee of GEICO - this is very exciting. I am sure even as an employee you agree that GEICO sucks. Every single GEICO employee in customer support(funny wording -customer support) heads checked out. You along with your counterparts have been SCREWING with every customer one way or another. Why don't you have a meeting with your WANNABE managers and explain that there are Class Action suits being formed against GEICO due to inappropriate business practices. The customer service reps at GEICO sound so un-educated (VERY SAD). The position you all hold must be a last resort to complete failure in life. Before criticizing a comment from someone who got screwed by GEICO look at what you do for a living and look at the SCMUCKS you work for!! GEICO SUCKS!!!!!!
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#4 UPDATE Employee

Good Night Irene You have a bill that you're supposed to pay every month

AUTHOR: Bill - (U.S.A.)

Irene,

People like you amaze me. You have a bill that you're supposed to pay every month, yet you blame everyone but yourself when you fail to pay it.

You say that the payment got lost in the mail. Is the GEICO's fault??? GEICO mailed you a cancelation notice that got lost in the mail. Is that GEICO's fault??? NO on both counts.

You could also blame the post office, but let me ask you this. Did you ever stop to wonder why the check that you sent GEICO never cleared your checking account? Do you ever check your checking account? Do you ever check you GEICO policy online at our website? Do you ever check your account status on our 24 hour automated line? Did you know you can pay online or over the phone and you policy is credited instantly?

And last but not least, do you EVER take responsibility for you own actions or mistakes??? NOOOOOOOOOOOOOOOO.

Also, GEICO has no late fees in ANY of the 49 states that we insure in. That $55.00 you're talking about is probably an Earned Premium balance. That means that we kept you covered past the date you were paid to.
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