• Report: #468975

Complaint Review: Geico Insurance,Karen Simpson, Lisa Fishman, Deborah Schmidt, Jeremy Connor

  • Submitted: Mon, July 13, 2009
  • Updated: Sun, August 12, 2012

  • Reported By:patchogue New York
Geico Insurance,Karen Simpson, Lisa Fishman, Deborah Schmidt, Jeremy Connor
750 Woodbury Rd Woodbury, New York United States of America
  • Phone: 800-645-7550
  • Web:
  • Category: Customer

Geico Insurance,Karen Simpson, Lisa Fishman, Deborah Schmidt, Jeremy Connor Do you want to know the truth about Geico? Woodbury New York

*Author of original report: correction

*Author of original report: reply to Robert

*Consumer Comment: You have recourse.

*Author of original report: reply to michael

*UPDATE Employee: Shouldn't you be upset with the officer involved?

*Author of original report: reply to robert

*Consumer Suggestion: Pass the fork-it's done.

*General Comment: You are correct about Geigo

*General Comment: To obvious Geico employee

*Consumer Comment: If anyone at Geico's mouth is moving, they are lying

*Consumer Comment: If anyone at Geico's mouth is moving, they are lying

*Author of original report: IMAGE OF ESTIMATE

*UPDATE EX-employee responds: File Another Complaint with BBB

*Author of original report: UPDATE

*Consumer Comment: update addition

* : REPLY TO CHARLES

* : Insurance companies don't like to pay anything

* : REPLY TO JAMES

* : Insurance Company Only Looks At.....the REPORT

* : Insurance Company Only Looks At.....the REPORT

* : Reply to Robert

* : Insurance companies love to deny claims

* : It doesn't matter who hit which vehicle.

* : Your delema.

* : O YOU WANT TO KNOW THE TRUTH ABOUT GEICO? Karen Simpson, Lisa Fishman,Debra Schmidt, Jeremy Connor.

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

DO YOU WANT TO KNOW THE TRUTH ABOUT GEICO?
Karen Simpson; Lisa Fishman; Deborah Schmidt; Jeremy Connor
Geico has the money to continuously bombard people with commercials. Do they figure things like this will not be seen? A complaint was sent to the Better Business Bureau. It included:

Enclosed please find my feedback relating to claims experience with Geico. Enclosed are photos and physical evidence info which I believe clearly show that my version was obviously correct. Physical evidence does not lie no matter how many liars appear. A claims examiner named Karen Simpson paid the other driver 100% which was about $3700.00, Geico then put this on my driving record for seven years stating that I was 100% at fault. I complained to the NY Insurance Dept. about this examiner before the claim was paid. [continued below]....
..... asking if I could be assigned someone more impartial. They spoke to a supervisor named Deborah Schmidt. The examiner then went on to pay 100% to the other party despite any material demonstrating that he was 100% at fault. I discussed the situation with multiple supervisors and they did not correct it. Other departments say they do not have authority over the claims department. I assume this is true only when they are acting in good faith. I have paid premiums to Geico for almost 10 years with no claims. I would think that they could properly analyze a claim when I do have one. The following is complainer's statement on the police report: " I was driving into Walmart shopping center-stopped at stop sign by Payless Shoes and inched forward to see what was behind the building on my right. As I was doing this a car came from my right- As his car was half way around the turn onto my road his fender scraped my bumper. There was sufficient room so that he did not have to scrape my car. He turned too close to my car. "

The other driver , also insured by Geico, was 17. His statement on the report was: " I was driving and I was attempting to make a left hand turn when the other driver rolled through a stop sign. When I saw him I stopped in the middle of my turn and he kept moving forward and hit me. I also had the right of way. I had no stop sign. "

First driver submitted the following points to the Geico claims department consistent with and in support of his version. Confirmed by photos of damage at scene: 1. About a dozen very long scratches can be seen at the point of impact consistent with the other car scraping me not my hitting him with my bumper corner once going forward. 2. my bumper corner is covered with rubber from other car's tire inconsistent with my hitting him going forward. It is consistent with his tire digging into my bumper as he turned. 3. There is rubber on the side of the bumper corner inconsistent with the position he describes. 4. If this were reenacted cars would not be in each other's path. I was turning right onto his road. He was turning left onto my road. You cannot go forward at this stop sign. A left turn would be leaving the lot which I had just entered a few feet down the road. This was confirmed by witness. 5. There is damage by the other car's door handle. This is inconsistent with me hitting him with my bumper corner going forward. Damage is too high. 6. I would have had a very long time to put on my brake before the cars got in the position he describes. First contact was between my driver side bumper corner and about an inch past his driver side door. He was coming from my right slowing for a turn and he says I was rolling. 7. Why would he stop in my path as he describes instead of continuing and getting out of my path? Could he have thought that it was to his advantage to say he was stopped? In a later statement to insurer he says he tried to go around me but I clipped him 8. Damage on his car started about an inch past his drivers door running past his tire. This is consistent with him scraping me as he was parallel to me making a turn into my road. Inconsistent with me hitting him once with the corner of my bumper going forward. Too long an area. 9. Both Geico appraiser who did estimate on my car and his supervisor said my car was stopped at point of impact and another car rubbed against it. They said this was due to lack of damage and compression. This was written on my Geico estimate. They considered this conclusive because they did not even reach the above items to consider. The Better Business Bureau submitted the above to Geico. Geico submitted the following answer completely ignoring and not responding to the above physical evidence. Relying on people who contradict the physical evidence. :Claim 019438000101013. --------------------

The accident was reported by our insured stating that he was driving into parking lot and stopped at stop sign. He was inching forward to see into the intersection when other driver cut his turn too close striking his vehicle.The other driver's statement was that he was making a left turn when other driver ran the stop sign hitting him. (this driver was also insured by Geico.) The police report cited first driver for failing to yield right of way as a contributing cause of the accident. An outside witness stated that first driver was driving erratically and went through stop sign and hit other vehicle. First driver was found 100% responsible by Geico. As a customer service we changed file to 66% at fault. If any additional information is needed contact Lisa Fishman Claims Supervisor at 800-645-7550 x5291. Very truly yours, Jeremy Connor, Regional Liability Director Complaining policyholder responded generally as follows again asking Geico to respond to the physical evidence. Reply included the following: This is in reply to the silly Geico response. As previously discussed I think this matter comes down to the physical evidence which they once again ignore. This matter will not be resolved in my opinion unless they give a reasonable explanation for each item of physical evidence which does not lie. The physical evidence remains regardless of how many liars appear or whatever personal problems any claims examiner has. What a shame. I was not "cited" for anything. The witness states that I was not going more than 4 miles per hour. Could someone explain how over $3000.00 of damage could be done at that speed? Geico's own adjuster put on my estimate that I was stopped and another car rubbed against mine. Prior to this I had a perfect driving record. The police saw there was nothing wrong with me. Why would I be driving erratically? When your dealing with people who will say anything its good to know that you have an insurance company that will step up to the plate and do the right thing. To resolve this matter I request a reasonable explanation of each item of physical evidence or changing it to not at fault.------------ The Better Business Bureau sent the above to Geico again requesting an explanation of the physical evidence. Geico sent the following response again blatantly ignoring the physical evidence.-------We have received your correspomdence requesting that we reconsider our liability position on this claim. As stated in our response policyholder was found 100% negligent for this loss based on our investigation . As a customer service to him Geico changed the liability on his file to 66%. We feel our handling of this matter was fair and accurate. Our position remains firm. If any additional information is needed please contact Lisa Fishman Claims Supervisor at 1-800-645-7550-x5291 Very truly yours, Jeremy Connor,, Regional Liability Director------- After the Insurance Department spoke to Geico they had ageed to pay 1/3 of policyholders damage. This seemed unusual when they already paid the other party 100%. They now call this a customer service. Driver could not accept this since he felt no way at fault. He therefore has not been paid for his damage and has not had his car repaired. It still states 100% at fault on his driving record. The NY Insurance Department has no power to do anything about how a company settles a claim no matter how ludicrous it is. Geico apparently knows this. The Insurance Department wrote a letter stating: "Our review of the matter involving two Geico insureds would indicate that 1st driver could be considered not at fault based on an examination of pictures of the vehicles involved in the accident. The damage to the adverse vehicle indicates the vehicle was in motion across the path of 1st drivers vehicle." Insurance Dept. complaint # 525200. This corresponds to what the Geico adjuster wrote on the estimate. The above is DC Better Business Bureau complaint # 35CS-849%. This Better Business Bureau where Geico is headquartered has them rated "F" for a large number of complaints and failing to respond to complaints. Companies such as Liberty Mutual and State Farm have "A" ratings at their headquarter locations. Since there were two Geico policyholders two separate examiners worked on the case one for each party's claim. Right before the claim was settled the examiner handling my claim against the other driver left Geico.

abused from Woodbury, NY
Woodbury, New York
U.S.A.

Click here to read other Rip Off Reports on GEICO Insurance

This report was posted on Ripoff Report on 07/13/2009 08:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Geico-InsuranceKaren-Simpson-Lisa-Fishman-Deborah-Schmidt-Jeremy-Connor/Woodbury-New-York/Geico-InsuranceKaren-Simpson-Lisa-Fishman-Deborah-Schmidt-Jeremy-Connor-Do-you-want-to-468975. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Geico Insurance,Karen Simpson, Lisa Fishman, Deborah Schmidt, Jeremy Connor

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
11Author 14Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

correction

AUTHOR: Abused from woodbury, ny - (U.S.A.)

The correct claim number is 0194348000101013
Respond to this report!
What's this?

#2 Author of original report

reply to Robert

AUTHOR: Abused from woodbury, ny - (U.S.A.)

     I am going to pursue it in Court.  This does not mean that what Geico did to their own customer should be shrugged off. The situation you describe was not so unusual to charge you 25% because you were both moving. They could claim that you had the last chance to avoid the accident. Unlike in my case they probably wanted to give some benefit of the doubt to someone that was also their customer. With respect to the stop sign here: I did stop at the white line which was about 4 feet back from the stop sign. If you see the picture the driver then cannot see to the right and has no choice but to go ahead to try to see if anything is coming behind the building on the right. I never got into the intersection and could not have done anything different. The whole stop sign business is a made up issue.
Respond to this report!
What's this?

#3 Consumer Comment

You have recourse.

AUTHOR: Robert - (USA)

If you are so adament in your position, you have recourse.  SUE the person who was driving the car the "hit you" or sue the owner of the car that "hit you."

You are entitled to your day in court-go file a lawsuit now.  It doesn't matter what GEICO says, you can still SUE the other party for your damages.

Keep this in mind; in most jurisdictions at an intersection with a stop sign you are required to stop before the sign.  More importantly, you are not to proceed and enter the intersection UNLESS you can safely clear the intersection.  In other words, even if you were stopped (not creeping at 4 mph as you wrote) you still are the cause of the accident because you had pulled out in front of on-coming traffic that had the right-of-way.  Don't take my word for it, go file your lawsuit Monday.

I don't work for any insurance company-I'm self-employed; computer services and property management.

I had a funny incident back in the 70's in Plattsburgh, NY.  A guy who was stopped in the left lane suddenly made a right turn in front of me.  I was in the right line (2 lanes same direction) and couldn't avoid clipping him.  We both had the same insurance company and Farmer's said that I was 25% responsible (he made an illegal turn) and was only willing to cover 75% of the cost to repair my car. 

I SUED the kid, who was driving, in small claims court!  2 days before the scheduled court date, Farmer's PAID me the remainder of my repair costs.

 

Respond to this report!
What's this?

#4 Author of original report

reply to michael

AUTHOR: Abused from woodbury, ny - (U.S.A.)

 1. There was no ticket. It would not hold up in court.  I would have had to have been driving up on the grass to hit him and this would have been stated in the report. There was nothing about being impaired. As far as the State taking my part, as previously stated the Insurance Department did.

 2. I undestamd Geico employees like to say they were just doing their job but unfortunately I think most people would agree that the physical evidence is more than conclusive. Why did they not respond to it?  Why dont you respond to it?

 3. I think that if they admitted they were wrong (looked in the mirror and say I messed up) and corrected the situation people would have more respect for them but of course this is out of the question.                                                                Of course I was upset with the officer. I was speaking to the Internal Affairs Bureau for months.  Also when I spoke to the officer afterwards he did not give reasons.  However even the police acknowledged that insurance companies regularly ignore the police report (and other false statemnts) when they want to. Insuraince companies are used to regularly dealing with all these things and I fully believe Geico knew the truth and should have set things right when it was settled if they were acting in good faith.

Respond to this report!
What's this?

#5 UPDATE Employee

Shouldn't you be upset with the officer involved?

AUTHOR: Michael - (United States of America)

I understand that 50% of interactions with insurance companies are HORRIBLE.  Rate increases, he says- she says, etc, etc.  Insurance adjusters, claims associates, and supervisors are all human and make mistakes.  They are not all knowing and they cannot gather every piece of information regarding accident location and circumstances surrounding Every single accident.  They rely on Police officers to make those judgements at the scene of the accident.  These judgements and tickets hold up in a court of law unless YOU are able to prove they are wrong in A COURT OF LAW.  My suggestion would be if you are 100% not at fault, hire a lawyer and fight this ticket in court.  Once the ticket is overturned, GEICO will have no choice but to list you as 100% not at fault.  The names you have listed above are doing their job- and they make unpopular decisions.  The insurance industry cannot make 100% of people satisfied as someone usually is at fault.  Some people need to look in the mirror and say "i've messed up and I need to face up to that fact."  Right now, you are listed at fault.  GEICO has a police report stating you are at fault.  Once the STATE recognizes that you are NOT at fault, then GEICO will be forced to recognize that the accident is not your fault.
Respond to this report!
What's this?

#6 Author of original report

reply to robert

AUTHOR: Abused from woodbury, ny - (U.S.A.)

1.If an OUTSIDE witness is suddenly contradicting numerous items of physical evidence does this suggest anything to you? There was no statement given at the scene by the witness but much later. If the physical evidence is conclusive there can be 100 "witnesses".
2.You say you have no ties to Geico. Then why do you continue with this junk?
3. You are playing word games. I was not admitting something but responding to what the other party was claiming. Now I guess I can't even respond. The other driver and his witness say I hit him not stopping at the stop sign.
Now your saying I might have been stopped but it doesn't matter.  I'm sure they would appreciate your help but they would not make up that I was moving if they are being truthful about how it happened. At what point would I even be in the other cars path? see #5. Does everyone have to say that I was driving up on the grass to continue with any concocted story? Good luck.  You say it was my fault even if I was stopped.  This is not possible since I would not be in his path. I was going to make a right turn onto his road and he made a left on to mine. We would both stay in our own lanes.  The witness states at two separate places that I was not going more than four miles an hour.  Why would he make this up if he is helping the other driver?  Is it possible that when someone told him to say that I hit the other car they forgot to tell him to change the speed? If someone is inching ahead at 4 mph and then a car appears close in front of him do you suppose he is just going to continue inching ahead ?  Maybe he would just slow down to 2 mph.(joke)
4.You state the appraiser does not know if I was stopped in a low impact accident.  Do you still claim that you have no ties to Geico or the insurance industry?  One of the other reports on this site has an ex employee stating that Geico has two people who they have regularly responding to these complaints. Apparently the appraiser thought he knew what he was saying because he wrote it.  His supervisor said the same thing to me over the phone.  I guess the Insurance Dept. did not know either.  They just put these things in  writing to be nice. We all appreciate your input however. When he scraped against my bumper going around the turn this was not low impact.  See the major deep dents on his fender and tire rubber on the bumper. At one point I told the supervisor Lisa Fishman that the head appraiser said I was stopped. I spoke to her again after she spoke to him and asked what he told her. She said "he said you were stopped".  This is on my answering machine tape. It just keeps getting better doesn't it?
5.If you lined up two cars or two pencils so that the bumper corner would hit right behind his driver door, the entire right turn area is open to me and there would have been no contact. A left turn would be leaving the lot which I just entered a few feet down the road.  This was confirmed by the "witness" who said he followed me in.
6.If I was driving erratically the police would not have allowed me to drive away. Also I drove over 10 miles to get to the scene.                                                                                                                                                                                      
Respond to this report!
What's this?

#7 Consumer Suggestion

Pass the fork-it's done.

AUTHOR: Robert - (USA)

"Just like Geico you and Robert ignore the listed physical evidence."


Wrong.  I haven't ignored anything-especially the statement of an independent witness who claimed you ran the Stop sign.


"Do either of you have ties to Geico or the insurance industry?"


NOT that I'm aware of.


"For starters just explain how the damage runs from an inch behind his driver door past his tire and how is my bumper covered with his tire rubber when I just
hit him once going forward with the corner of my bumper at 4 mph."


Here's where you're done!  Now you admit that you were moving "I just hit him once going forward with the corner of my bumper at 4 mph."  It doesn't matter if you really were moving at about 4 mph or if you had slammed on your brakes and was STOPPED and the other car rubbed against your bumper.  It DOES NOT MATTER-YOU caused the accident.


"How does someone run a stop sign at 4 mph when you cannot even go forward
at this stop sign?"


It's easy as you know.  Instead of stopping BEFORE the stop sign as you should, you simply "creep" along at about 4 mpg.


"It is not just my opinion but the Insurance Dept. put it in writing that it was not my fault and so did the Geico estimator on my estimate."


THAT IS NOT WHAT IS ON THE REPORT you posted here.  NO WHERE on the report you posted does it state you were not at fault.  Adjusters do NOT DETERMINE FAULT-they assess damage.


"Both said my car was stopped at the point of impact and another car rubbed against it."


THAT IS NOT WHAT IS ON THE REPORT.  They stated that it "appears" that your were stopped-not the same thing.  In low impact accidents, the adjuster does NOT KNOW if you were stopped or not.  As I stated earlier, even if you were stopped when the impact occured, YOU were the cause of the accident.  In a rebuttal, you admit you were moving forward at 4 mph!  You're done-time to move on.


"I do not think many people are going to be fooled in  this situation."


You are correct-no one is fooled by your assertions.  You caused the accident.  It's over and done.  An independent witness claims you were driving irratically and ran the stop sign.  Unless you can get this witness to recant his/her statements to the police the case is OVER.  Nothing you post is going to change the outcome.

Respond to this report!
What's this?

#8 General Comment

You are correct about Geigo

AUTHOR: ggieb4m - (United States of America)

I have 60 pages of documentation on my accident and it's like these people at Geico are robots. They are retarded. When I have showed people these documents they are dumbfounded. I mean I have it in writing from them, lie after lie.  As I told all the adjusters on my claim (plural) since I kept going higher, I think they have to go through lying training to be hired.


I'm in the process of putting up a web-site so people can see what they are getting into to. I have fliers that I have handed out, posted and sent e-mail.


I really wish there was some way to get in contact with you as I truly believe the only way to stop these crooks is word of mouth.

Respond to this report!
What's this?

#9 General Comment

To obvious Geico employee

AUTHOR: ggieb4m - (United States of America)

 


 Do they pay their employees extra to reply to these complaints?


Do you have to work an exta hour or two and get part of the "bonus" money for taking care of their sleezy affairs.


Look at the web-site How Geico waste 9 million a year on search engines.


If you work for Geico, your mouth or fingers are moving.... translates into


YOU'RE LYING  It's so simple even a caveman can get it

Respond to this report!
What's this?

#10 Consumer Comment

If anyone at Geico's mouth is moving, they are lying

AUTHOR: ggieb4m - (United States of America)

With the experience I've had with Geico, they should all loose their jobs.

Anything they say is a lie. I think you have to go through a training school of lying before you get hired there. So if you are a Geico employee, nothing and I mean nothing you say is the truth. Did you see the movie The Rainmaker with Matt Damon? The insurance company that they sued, come to find out had a manuel on how to deny claims.  WHERE DOES GEICO KEEP IT'S MANUAL?  Is the training very long? Is it on the job lying training? If you work for Geico you ought to keep off this site because you are going to get slammed everytime you get on by the ones you stole from.

Respond to this report!
What's this?

#11 Consumer Comment

If anyone at Geico's mouth is moving, they are lying

AUTHOR: ggieb4m - (United States of America)

With the experience I've had with Geico, they should all loose their jobs.


Anything they say is a lie. I think you have to go through a training school of lying before you get hired there. So if you are a Geico employee, nothing and I mean nothing you say is the truth. Did you see the movie The Rainmaker with Matt Damon? The insurance company that they sued, come to find out had a manuel on how to deny claims.  WHERE DOES GEICO KEEP IT'S MANUAL?  Is the training very long? Is it on the job lying training? If you work for Geico you ought to keep off this site because you are going to get slammed everytime you get on by the ones you stole from.

Respond to this report!
What's this?

#12 Author of original report

IMAGE OF ESTIMATE

AUTHOR: Abused from woodbury, ny - (U.S.A.)

Geico's own appraiser takes my part
Respond to this report!
What's this?

#13 UPDATE EX-employee responds

File Another Complaint with BBB

AUTHOR: Ex-employee - (USA)

I encourage you to file yet another complaint with the BBB stating what you said on here. You can submit the complaint for the BBB as "for information only" if you want. GEICO is a sneaky and deceiving company that uses smoke and mirrors. I was confused as to whether or not GEICO is even accredited with the BBB. It says they aren't, then when you go into further detail it says it is. At any rate, GEICO likes to screw over claimants out of money, so they can increase their profits. Never anything bad about GEICO in the media, due to them being owned by one of the richest man in america.
Respond to this report!
What's this?

#14 Author of original report

UPDATE

AUTHOR: Abused from woodbury, ny - (U.S.A.)

UPDATE:  Geico has now gone from a Better Business Bureau rating of "F"  to "A". I assume they decided to go back and answer the unanswered complaints since these are no longer listed. There are still over 700 complaints listed in 36 months at the main location. There was no further answer to the above complaint. The reason for the "F" rating was stated in the report as "unanswered complaints and number of complaints". So if they still have the same number of complaints or more how do they go from "F" to "A"? Also all complaints now say "resolved" or "company made every reasonable effort to resolve it".(one with delayed resolution) How can this be accurate in light of the above complaint?
Respond to this report!
What's this?

#15 Consumer Comment

update addition

AUTHOR: Abused from woodbury, ny - (U.S.A.)

The complete file can be obtained from the NY Insurance Department under the Freedom of Information Act. Anyone wanting to see photos of the damage and the scene can go to (((Redacted))). Go to "do you want to know the truth about Geico?" then click "auto insurance" and scroll down.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Respond to this report!
What's this?

#16

REPLY TO CHARLES

AUTHOR: Abused from woodbury, ny - (U.S.A.)

In this instance, I think what they paid is  worse than what they didnt pay. Just not paying is one thing.  But paying thousands of dollars if there is proof that the person getting it is 100% at fault is a whole new story.
Respond to this report!
What's this?

#17

Insurance companies don't like to pay anything

AUTHOR: Charles - (U.S.A.)

Insurance companies don't like to pay anything.  They rather blame you the innocent driver.  Its diffuclt to put the blame on someone,  If the other driver has geico to.  So to make It easy they put the blame on you besides the other geico insured.


Bottome line the insurance companies love to blame the innocent person,   progressive insurance Is horrible.    Put I just saw on t.v. this law fire for injured people said.


Insurance companies have been sued for wrongfully denying claims,  & wrongfully blaming people for causing accidents.

Respond to this report!
What's this?

#18

REPLY TO JAMES

AUTHOR: Abused from woodbury, ny - (U.S.A.)

   I agree the BBB gives unjustified A ratings to members.  However
they do not give F for no reason. Look at the number of complaints for
Geico and unanswered complaints compared to other companies.  Just like
Geico you and Robert ignore the listed physical evidence.  Do either of you
have ties to Geico or the insurance industry?  Pictures of the damage
and scene were submitted but are not posted yet.  For starters just
explain how the damage runs from an inch behind his driver door past his tire and how is my bumper covered with his tire rubber when I just
hit him once going forward with the corner of my bumper at 4 mph.  There are very deep dents going  along a wide width on his fender. How
does someone run a stop sign at 4 mph when you cannot even go forward
at this stop sign?  It is not just my opinion but the Insurance Dept.
put it in writing that it was not my fault and so did the Geico
estimator on my estimate. Both said my car was stopped at the point of impact and another car rubbed against it. I do not have to be Perry Mason when I was there.  The insurance Co. goes by the report and the physical evidence as well which they know does not lie. I have also been told that they regularly ignore the reports when they want to. I do not think many people are going to be fooled in  this situation.

Respond to this report!
What's this?

#19

Insurance Company Only Looks At.....the REPORT

AUTHOR: Jim - (U.S.A.)

....abused, don't come here and tell us what isn't in the report.  What isn't in the report is irrelevant.  You could also claim a large pink elephant crossed the road and that little thing was missing from the report...too.  It only matters what is in the report; anything else...nobody cares about.


Unfortunately, your opinion is also not relevant to the case as well.  We all have opinions...but the only opinion that matters belongs to the insurance company.  What you think is physical evidence is not fact - it's also subject to interpretation and when taken into consideration with the eyewitness account, it clearly didn't add up with the insurance company.  This isn't a case of you deciding to be 'Perry Mason' and finding the person thought to be 100% guilty was really innocent.  You were determined to be 100% at fault.  The fact they changed it to 66% probably will lower your insurance rates...slightly, but it doesn't affect the payment because they're obligated to pay the repair shop the entire amount of the repair because it was your fault.  On top of it, both parties are Geico customers, so it isn't like they were really ripping off anyone.  They paid on the claim.  You may not like that...but it is what it is.


You then question how it could cost that much to repair the car when you were traveling at a slow speed.  First, it's irrelvant what it costs the insurance company if (1) you were at fault and (2) the other party has a legit estimate from a repair shop.  I can tell you from my own experience, most car frames bend pretty easy, even at slow speeds.  Most cars that visit a body shop will need to visit a frame straightener.  A visit to a shop that straightens the frame alone would cost about $1200-$1500.  The rest, when you add parts and labor, could easily add up to the $3,700 figure without a problem.  I had a car back into my rear fender at about 7 MPH.  The cost easily went over $4,000.  The other party picked up the deductible....a nice guy.


Finally, you should know something about the BBB.  The companies you claim have 'A' ratings...are members of BBB. They pay dues.  When you pay dues and people turn around and complain, it doesn't affect their rating.  There was a company in South Florida (I won't say the name or industry, but they're a pretty prominent rip off artist on this site) that had well over 630 complaints in a 36 month reporting period.  They're members of the BBB.  Their rating you ask?  An 'A'.  Only in the world of the BBB can a company have over 600 complaints in a 36 month period and still have an A.  If a company has a grade of anything other than an A on the BBB, they generally aren't members of the BBB.  That's the only thing one can take from a BBB rating.  If you don't believe me - read THIS website....


Robert gave you great advice...it's time to move on.

Respond to this report!
What's this?

#20

Insurance Company Only Looks At.....the REPORT

AUTHOR: Jim - (U.S.A.)

....abused, don't come here and tell us what isn't in the report.  What isn't in the report is irrelevant.  You could also claim a large pink elephant crossed the road and that little thing was missing from the report...too.  It only matters what is in the report; anything else...nobody cares about.


Unfortunately, your opinion is also not relevant to the case as well.  We all have opinions...but the only opinion that matters belongs to the insurance company.  What you think is physical evidence is not fact - it's also subject to interpretation and when taken into consideration with the eyewitness account, it clearly didn't add up with the insurance company.  This isn't a case of you deciding to be 'Perry Mason' and finding the person thought to be 100% guilty was really innocent.  You were determined to be 100% at fault.  The fact they changed it to 66% probably will lower your insurance rates...slightly.  On top of it, both parties are Geico customers, so it isn't like they were really ripping off anyone.  They paid on the claim.  You may not like that...but it is what it is.


Finally, you should know something about the BBB.  The companies you claim have 'A' ratings...are members of BBB. They pay dues.  When you pay dues and people turn around and complain, it doesn't affect their rating.  There was a company in South Florida (I won't say the name or industry, but they're a pretty prominent rip off artist on this site) that had well over 630 complaints in a 36 month reporting period.  They're members of the BBB.  Their rating you ask?  An 'A'.  Only in the world of the BBB can a company have over 600 complaints in a 36 month period and still have an A.  If a company has a grade of anything other than an A on the BBB, they generally aren't members of the BBB.  That's the only thing one can take from a BBB rating.  If you don't believe me - read THIS website....


Robert gave you great advice...it's time to move on.

Respond to this report!
What's this?

#21

Reply to Robert

AUTHOR: Abused from woodbury, ny - (U.S.A.)

   What isnt mentioned in the original report is that the other driver's father who he called to ths scene was a policeman.  Also the witness has no credibility in what he says by Saying I WAS GOING NO MORE THAN 4 MILES AN HOUR AND DOING THIS MUCH DAMAGE.  I assume he was referring to me when I was inching forward.  Aside from all this the undisputed physicaL EVIDENCE IS CONCLUSIVE SEVERAL TIMES over in my opinion.  If  it is this conclusive it does not matter what anyone says.  I think that its not a matter of me forgetting about it but of warning other people.
Respond to this report!
What's this?

#22

Insurance companies love to deny claims

AUTHOR: Charles - (U.S.A.)

Insurance companies love to deny claims,   they love to put the blame on the innocent person.   This Is why bad drivers get away with causing accidents.  I don't believe none of their commericals.


All state says you are In good hands yeah rights.   Don't bother listening to the nuts on this website they are pro business.  I see geico Is becoming more like progressive insurance.


Well just keep reporting your experince with these insurance companies,  to help warn people.


Of course the other driver who hit you will not admit to It,  they seem to be more mentally crazy people on the roads.  And they are the ones who seem to get believed more.

Respond to this report!
What's this?

#23

It doesn't matter who hit which vehicle.

AUTHOR: Robert - (USA)

It doesn't matter whether you hit the other car or the other car hit you.


What matters is the CAUSE of the accident.  The reason you are being blamed for causing the accident is right in your report;


""The police report cited first driver for failing to yield right of way as a contributing cause of the accident. An outside witness stated that first driver was driving erratically and went through stop sign and hit other vehicle.""


The police report includes an OUTSIDE WITNESS who indicated that you were driving irratically and went through the stop sign-hence, you caused the accident.  It doesn't matter if the other car hit you or visa versa-you caused the accident.


It's time for you to move on.

Respond to this report!
What's this?

#24

Your delema.

AUTHOR: Robert - (USA)

""The police report cited first driver for failing to yield right of way as a contributing cause of the accident. An outside witness stated that first driver was driving erratically and went through stop sign and hit other vehicle.""


Read the above carefully.  The police report mentions an OUTSIDE WITNESS who claims the driver was driving irratically and ran the stop sign.


THIS is why you have been denied your claim.

Respond to this report!
What's this?

#25

O YOU WANT TO KNOW THE TRUTH ABOUT GEICO? Karen Simpson, Lisa Fishman,Debra Schmidt, Jeremy Connor.

AUTHOR: Abused from woodbury, ny - (U.S.A.)

DO YOU WANT TO KNOW THE TRUTH ABOUT GEICO?
Karen Simpson; Lisa Fishman; Debra Schmidt; Jeremy Connor Geico has
the money to continuously bombard people with commercials. Do they
figure things like this will not be seen? A complaint was sent to the
Better Business Bureau. It included: Enclosed please find my feedback
relating to claims experience with Geico. Enclosed are photos and
physical evidence info which I believe clearly show that my version was
obviously correct. Physical evidence does not lie no matter how many
liars appear. A claims examiner named Karen Simpson paid the other
driver 100% which was about $3700.00, Geico then put this on my driving
record for seven years stating that I was 100% at fault. I complained
to the NY Insurance Dept. about this examiner before the claim was
paid. asking if I could be assigned someone more impartial. They spoke
to a supervisor named Debra Schmidt. The examiner then went on to pay
100% to the other party despite any material demonstrating that he was
100% at fault. I discussed the situation with multiple supervisors and
they did not correct it. Other departments say they do not have
authority over the claims department. I assume this is true only when
they are acting in good faith. I have paid premiums to Geico for almost
10 years with no claims. I would think that they could properly analyze
a claim when I do have one. The following is complainer's statement on
the police report: " I was driving into Walmart shopping center-stopped
at stop sign by Payless Shoes and inched forward to see what was behind
the building on my right. As I was doing this a car came from my right-
As his car was half way around the turn onto my road his fender scraped
my bumper. There was sufficient room so that he did not have to scrape
my car. He turned too close to my car. " The other driver , also
insured by Geico, was 17. His statement on the report was: " I was
driving and I was attempting to make a left hand turn when the other
driver rolled through a stop sign. When I saw him I stopped in the
middle of my turn and he kept moving forward and hit me. I also had the
right of way. I had no stop sign. "
First driver submitted the following points to the Geico claims
department consistent with and in support of his version. Confirmed by
photos of damage at scene: 1. About a dozen very long scratches can be
seen at the point of impact consistent with the other car scraping me
not my hitting him with my bumper corner once going forward. 2. my
bumper corner is covered with rubber from other car's tire inconsistent
with my hitting him going forward. It is consistent with his tire
digging into my bumper as he turned. 3. There is rubber on the side of
the bumper corner inconsistent with the position he describes. 4. If
this were reenacted cars would not be in each other's path. I was
turning right onto his road. He was turning left onto my road. You
cannot go forward at this stop sign. A left turn would be leaving the
lot which I had just entered a few feet down the road. This was
confirmed by witness. 5. There is damage by the other car's door
handle. This is inconsistent with me hitting him with my bumper corner
going forward. Damage is too high. 6. I would have had a very long time
to put on my brake before the cars got in the position he describes.
First contact was between my driver side bumper corner and about an
inch past his driver side door. He was coming from my right slowing for
a turn and he says I was rolling. 7. Why would he stop in my path as he
describes instead of continuing and getting out of my path? Could he
have thought that it was to his advantage to say he was stopped? In a
later statement to insurer he says he tried to go around me but I
clipped him 8. Damage on his car started
about an inch past his drivers door running past his tire. This is
consistent with him scraping me as he was parallel to me making a turn
into my road. Inconsistent with me hitting him once with the corner of
my bumper going forward. Too long an area. 9. Both Geico appraiser who
did estimate on my car and his supervisor said my car was stopped at
point of impact and another car rubbed against it. They said this was
due to lack of damage and compression. This was written on my Geico
estimate. They considered this conclusive because they did not even
reach the above items to consider. The Better Business Bureau submitted
the above to Geico. Geico submitted the following answer completely
ignoring and not responding to the above physical evidence. Relying on
people who contradict the physical evidence. :Claim 019438000101013.
--------------------
The accident was reported by our insured stating that he was driving
into parking lot and stopped at stop sign. He was inching forward to
see into the intersection when other driver cut his turn too close
striking his vehicle.The other driver's statement was that he was
making a left turn when other driver ran the stop sign hitting him.
(this driver was also insured by Geico.) The police report cited first
driver for failing to yield right of way as a contributing cause of the
accident. An outside witness stated that first driver was driving
erratically and went through stop sign and hit other vehicle. First
driver was found 100% responsible by Geico. As a customer service we
changed file to 66% at fault. If any additional information is needed
contact Lisa Fishman Claims Supervisor at 800-645-7550 x5291. Very
truly yours, Jeremy Connor, Regional Liability Director Complaining
policyholder responded generally as follows again asking Geico to
respond to the physical evidence. Reply included the following: This is
in reply to the silly Geico response. As previously discussed I think
this matter comes down to the physical evidence which they once again
ignore. This matter will not be resolved in my opinion unless they give
a reasonable explanation for each item of physical evidence which does
not lie. The physical evidence remains regardless of how many liars
appear or whatever personal problems any claims examiner has. What a
shame. I was not "cited" for anything. The witness states that I was
not going more than 4 miles per hour. Could someone explain how over
$3000.00 of damage could be done at that speed? Geico's own adjuster
put on my estimate that I was stopped and another car rubbed against
mine. Prior to this I had a perfect driving record. The police saw
there was nothing wrong with me. Why would I be driving erratically?
When your dealing with people who will say anything its good to know
that you have an insurance company that will step up to the plate and
do the right thing. To resolve this matter I request a reasonable
explanation of each item of physical evidence or changing it to not at
fault.------------ The Better Business Bureau sent the above to Geico
again requesting an explanation of the physical evidence. Geico sent
the following response again blatantly ignoring the physical
evidence.-------We have received your correspomdence requesting that we
reconsider our liability position on this claim. As stated in our
response policyholder was found 100% negligent for this loss based on
our investigation . As a customer service to him Geico changed the
liability on his file to 66%. We feel our handling of this matter was
fair and accurate. Our position remains firm. If any additional
information is needed please contact Lisa Fishman Claims Supervisor at
1-800-645-7550-x5291 Very truly yours, Jeremy Connor,, Regional
Liability Director------- After the Insurance Department spoke to Geico
they had ageed to pay 1/3 of policyholders damage. This seemed unusual
when they already paid the other party 100%. They now call this a
customer service. Driver could not accept this since he felt no way at
fault. He therefore has not been paid for his damage and has not had
his car repaired. It still states 100% at fault on his driving record.
The NY Insurance Department has no power to do anything about how a
company settles a claim no matter how ludicrous it is. Geico apparently
knows this. The Insurance Department wrote a letter stating: "Our
review of the matter involving two Geico insureds would indicate that
1st driver could be considered not at fault based on an examination of
pictures of the vehicles involved in the accident. The damage to the
adverse vehicle indicates the vehicle was in motion across the path of
1st drivers vehicle." Insurance Dept. complaint # 525200. This
corresponds to what the Geico adjuster wrote on the estimate. The above
is DC Better Business Bureau complaint # 35CS-849%. This Better
Business Bureau where Geico is headquartered has them rated "F" for a
large number of complaints and failing to respond to complaints.
Companies such as Liberty Mutual and State Farm have "A" ratings at
their headquarter locations. Since there were two Geico policyholders
two separate examiners worked on the case one for each party's claim.
Right before the claim was settled the examiner handling my claim
against the other driver left Geico.
abused from Woodbury, NY
Woodbury, New York eliminated?
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X