- Report: #815003
Report - Rebuttal - Arbitrate
Complaint Review: Genco Marketplace, Inc.
Genco Marketplace, Inc.100 Papercraft Park Pittsburgh, Pennsylvania United States of America
Genco Marketplace, Inc. d/b/a NoBetterDeal.com Fraudulent and Deceptive Consumer Product Listing and Description Pittsburgh, Pennsylvania
*Consumer Comment: Genco / NoBetterDeal.com
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advertised. I am in the process of starting my own law firm and purchased the Dragon Naturally Speaking Premium version 11.0 from this retailer. The product is still listed on the nobetterdeal.com site and remains very deceptively listed, despite my complaints to them and attempt to address the fraud/consumer issues with them on 12/22/11. There is nowhere in the description any detail informing consumers that the product a language/dictation software is in the Spanish language. The entirety of the public listing to consumers makes no mention of this essential fact.
I went to download and utilize this product for the first time, only to discover that it is in Spanish. There is some Spanish language and some English on the box itself; however, because this is an open-box retailer, I had no reason to suspect the product was not as it appeared upon my initial inspection when I first received it, until I downloaded it and attempted to install it on my new law firm computer on 12/22/2011. [continued below]....
I further wrote to this retailer and asked for a refund and that they change the description of this product to more genuinely reflect the very essence of the product and to not mislead other consumers. As of this date, they responded and advised that they have a strict returns policy and simply refused to address my consumer fraud issue. In fact the product continues to be deceptively listed.
This report was posted on Ripoff Report on 12/28/2011 03:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Genco-Marketplace-Inc/Pittsburgh-Pennsylvania-15238/Genco-Marketplace-Inc-dba-NoBetterDealcom-Fraudulent-and-Deceptive-Consumer-Product-L-815003. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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