- Report: #398489
Report - Rebuttal - Arbitrate
Complaint Review: General Electric And Ray Graft
General Electric And Ray GraftAP 6, Room 129 Louisville, Kentucky U.S.A.
General Electric And Ray Graft Microwave malfunctioned causing FIRE. Only 4 months old. GE does not stand behind product. MANY reports on internet about same issue. Louisville Kentucky
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Rep came to replace a part and I was told to contact company if I was disatisfied. Time and time again, I was told that this was a "Customer Usage" issue...and that if I was not cooking a potato, there would be no fire!
There are many, many pages on the internet of consumer complaints which are similar. Fires even starting when cooking frozen vegetables!
I have been trying to get a replacement for my 4 month old, under warranty microwave. The best GE has to offer is for me to pay over $200 for a replacement.
This is a defect in the product and a DANGEROUS one. GE is well aware and have made no attempt to change their products or protect their consumers.
I have children at home. When I mentioned that, the response I got was, "Yes, it's good that it wasn't a child in that situation."
I have sent letters to Mr. Ray Graft and never got a response from him directly. In fact, he ignored my last letter/request, and that was nearly two months ago.
I am sending another letter today, asking for a replacement or refund.
It is unbelievable that a company like GE, whose motto is "GE CARES", really does NOT CARE at all!
This report was posted on Ripoff Report on 12/06/2008 07:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/General-Electric-And-Ray-Graft/Louisville-Kentucky-40225/General-Electric-And-Ray-Graft-Microwave-malfunctioned-causing-FIRE-Only-4-months-old-398489. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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