- Report: #412964
Report - Rebuttal - Arbitrate
Complaint Review: General Electric
General Electric3135 Easton Turnpike Fairfield, Connecticut U.S.A.
General Electric - GE wont take responsibility for Microwave Fire Hazzard Fairfield Connecticut
*Consumer Comment: I Will Not Buy General Electric = Fire Hazard
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I contacted GE again and they said that the first service call available would be January 16, 2009. I spoke to a GE spokesman again on the 15th who confirmed the appointment. The repairman called on the way over to state that the call was not a warranty repair (first I heard of this) and the charge would be $185.00. I informed him that no one had told me that and I would not pay it.
He came anyway, looked at the microwave and contacted someone from customer "relations" who got me on the phone and offered me a $50.00 good will coupon. She then instructed the repairman to charge me 85.00 for the service call. I told them both I would not pay. He left without repairing the microwave. I have looked at the internet and found that their microwaves have this same problem frequently. Check out consumeraffairs.com to see more.
This should be a factory recall issue instead of a "try to make the customer pay for our bad design issue."
Fort Worth, Texas
This report was posted on Ripoff Report on 01/16/2009 02:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/General-Electric/Fairfield-Connecticut-06828/General-Electric-GE-wont-take-responsibility-for-Microwave-Fire-Hazzard-Fairfield-Connec-412964. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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