- Report: #209936
Report - Rebuttal - Arbitrate
Complaint Review: General Electric
General Electric3135 Easton Turnpike, Fairfield, Connecticut U.S.A.
General Electric ripoff huge waste of my time in repairing Profile Appliances Fairfield Connecticut
*Consumer Comment: GE Employees deny claims on purpose! If they approve they won't pay!
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However, our most recent attempt to repair a problem in our freezer resulted in approximately 30 man hours of my time over the course of 2.5 months to resolve which is totally unacceptable.
In my view, the problems I experiences can be classified into 4 areas:
Negative, hostile customer interaction
Different information coming from different departments within GE
Inappropriately long phone hold wait times
Our local service technician in the north San Diego area, Tom (#163) did the right thing on behlaf of GE by having our total bill waived but that does not reimburse me for the hours and hours of time (aggrivating time) spent in pursuit of a resolution of this problem.
DO NOT BUY GE APPLIANCES. DO NOT USE GE SERVICE. Unless you want to get an ulcer.
This report was posted on Ripoff Report on 09/07/2006 01:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/General-Electric/Fairfield-Connecticut-06828/General-Electric-ripoff-huge-waste-of-my-time-in-repairing-Profile-Appliances-Fairfield-Co-209936. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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