- Report: #803215
Report - Rebuttal - Arbitrate
Complaint Review: General Motors Corp.
General Motors Corp.6400 E 12 Mile Rd, Warranty Admin. Warren, Michigan United States of America
General Motors Corp. Chevrolet, Buick, GMC, Cadillac etc... Steals from Dealer Technician Via Fraudulent Labor Time Guide Warren, Michigan
*Consumer Comment: Hmmm.
Well the the truth is that we use a labor time guides to determine what to charge. This guide is put together by companies that have done studies to determine the time to charge for repairs,.
General Motors does not use such studies. I have been a dealership technician for 31 years, and for the life of me, I can not figure where they get the time that they appoint to repairs. Example you may have to remove an engine for replacement. It might take you 18 hours to determine what failed and why, but the warranty labor time guide has set a time of 9.6 hours. That's what you get paid. We do not get paid by punching a clock. We're what is know a Flat Rate. (Pay based on productivity). There is no appeals to them either. they refuse to negotiate with technicians. Since the Bankruptcy filing it has gotten worse.
I am 1 of thousands who have been getting ripped off for years. I would love to find a lawyer who would represent us in a Class Action Suite against General Motors Corp
This report was posted on Ripoff Report on 11/30/2011 09:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/General-Motors-Corp/Warren-Michigan-48092-3972/General-Motors-Corp-Chevrolet-Buick-GMC-Cadillac-etc-Steals-from-Dealer-Technician-803215. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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