• Report: #242882

Complaint Review: General Motors Corporation

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  • Submitted: Sat, April 07, 2007
  • Updated: Fri, September 12, 2008

  • Reported By:La Grange North Carolina
General Motors Corporation
Detroit Michigan Detroit, Michigan U.S.A.

General Motors Corporation Known defective Upper and Lower Intake Manifold Gasket.. you're screwed, GM doesn't care! Detroit Michigan

*Consumer Comment: All GM 1999-2003 3.1L and 3.4L v 6 engines have defective lower intake gaskets.

*Author of original report: 2001 Pontiac Montana and GM

*Consumer Comment: Same thing....

*Consumer Comment: No way to test

*Consumer Suggestion: It must be a 2001

*Author of original report: Math problems

*Author of original report: GM Ripoff

*Consumer Comment: Math problems?

*Consumer Comment: While they may have had a problem...

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We own a 1991 Pontiac Montana Mini-van with 81,000 miles on it.

Started leaking anti-freeze, we could not find the source until last week when all hell broke loose.

The upper and lower intake manifold gaskets (that we've found internal documentation sent to dealership repair departments stating that the intake manifold gaskets were defective and would deteriorate prematurely)

Meanwhile......last week, upper and lower intake manifold gaskets finally went out and caused the water pump to leak (suspect of course since we didn't get that part back, but got the rest of them back)

Cost to repair $1189.53....plus $119.86 for 3 day Enterprise rental car. Thankfully Geico towed us with our emergency roadside assistance with our insurance.

Talked to a very nice lady at GM who said she'd call the authorized Pontiac dealer we took to have the repairs made.

She called back the next day telling us basically to go screw ourselves given the 'age' of the vehicle and the 'high mileage' (81,000 miles on a 6 yr old vehicle??? Give me a break!)

So basically the Canadian Class action lawsuit against GM is still in process but the US class action lawsuit against GM for this defective part and repair costs has been kicked out as of March 2007, few weeks ago.
Too many lemon laws, too many jurisdictions....our only recourse now is to take GM to small claims court here locally.

We can't afford to off this vehicle now that we've put so much money into repairs and went into debt to fix it.

(add on the RJM Acquisition Funding LLC report I filed today that is trying to collect a bogus Fingerhut debt that never existed.......trying to ruin our credit)

You can best be assured we will NEVER own another GM vehicle for the rest of our lives!

We're planning on taking GM to small claims court as soon as I recover from my recent hospital stay. The GM lady didn't care that I was going into the hospital for cancer treatment.....no sympathy whatsoever.

She didn't care that it cost more to fix our van than our mortgage payment.

I even went so far as to ask her if I could have someone send her my obituary stating that the $1200 we spent could have gone towards my medical care instead of a vehicle that broke down because of GM's full knowledge of the defective part but refusal to issue a recall.

GM can KMA.

S
La Grange, North Carolina
U.S.A.

This report was posted on Ripoff Report on 04/07/2007 05:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/General-Motors-Corporation/Detroit-Michigan-48232/General-Motors-Corporation-Known-defective-Upper-and-Lower-Intake-Manifold-Gasket-youre-242882. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 9Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

All GM 1999-2003 3.1L and 3.4L v 6 engines have defective lower intake gaskets.

AUTHOR: Death-cool - (U.S.A.)

If you are the sorry owner of a general motors 1999-2003 car/mini van /truck with a 3.1L or a 3.4L motor google pontiac montana lower intake gasket failer.Thousands of poor victums are not lieing, Service reps and GM are the liers Poor maintenance= big lie the crap defective gaskets all fail ,costing thousands in repeated repairs.The upgraded gaskets and new thread lock applyed intake bolts with new torch specs are crap too.If you want to fix it correctly get the new FELPRO-MS-98003T gasket kit Some real non plastic intake ect gaskets or I told you so.And dont forget dex-cool/death-cool turns to acid and orange mud eating gaskets in all cars and cloging everything ,Causing major engine failers,The 150,000 mile antifreeze that distroys your engine by 60-100,00K miles.Caution use only dex-cool or serious engine damage will occure,YA rite how much worse could it be?Flush the death-cool and install universial mixes with any antifreeze,and a good water pump lube.Or you too will learn firsthand Thousands in repeated repairs,gm service depts all do 6 or more lower intake gaskets a week average bill $869.24-$987.56 Lower intake gasket only.What a scam NO recall, and the death-cool runs and fractures cams ,distroys head gaskets ect ect But its all your doing a big evil lie.And the 100.000 thousand mile plugs you better change them by 30-50K miles or they seize in the heads even with anti seize compound ,then you can pull the heads and off to the machine shop they go $$$.And you gm techs,reps,employees posting on sites pretending to be normal people,saying things like bad maintenance ect ect picking honest victums storys apart like the lieing g.o.p. party SHAME ON YOU ALL.Lets all get together and give G>M> hell im gonna send my boys rite out to the local gm dealers to, me 30 year gm fanantic no more.
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#2 Author of original report

2001 Pontiac Montana and GM

AUTHOR: S - (U.S.A.)

GM refused to reimburse us for our 2001 Montana for the upper and lower intake manifold gasket work. even though it was performed by the GM dealer and its a KNOWN FACT GM knew the parts were defective.

We're out over $1200 including the rental car for 3 days while it was being fixed.

Someone got a great deal on that Montana. We fixed it, got screwed by GM (you're right, GM doesn't care).

We traded the Montana in for 2 new vehicles (that were well checked out for safety, gas mileage ect) in June.

82K miles on the Montana, exceptionally clean interior, exterior, new tires, well maintained ect. traded in for the new vehicles.
Someone is going to get a nice vehicle now that WE fixed it.

GM really hosed us. I will NEVER buy another GM vehicle. If I WON a GM vehicle I'd turn it down, PUBLICLY so others would know how bad GM treats their customers (and lets not forget workers, I'm from Michigan, GM screws all their employees too)

No wonder everyone seems to be buying foreign vehicles these days.
The big 3 don't want to give Americans what they want, affordable transportation, great gas mileage, alternative fuel sources/hybrids and safety.
Screw GM. They lost my entire family as potential customers.
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#3 Consumer Comment

Same thing....

AUTHOR: Spitcool - (U.S.A.)

I have a 2004 Pontiac Grand Am GT 3.4litre. This is a known issue, and as soon as I found out about it I had the car taken in to get fixed. There is a class action lawsuit in progress, but I believe that it got denied by the courts. If you would like more info, send an email to spitcool@gmail.com and I'll tell you what I know.

The 3.4litre is the main engine affected by this issue, although there are others...

Chris
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#4 Consumer Comment

No way to test

AUTHOR: John - (U.S.A.)

No way to test for a leaking water pump as the admitted leaking intake would not allow enough pressure to build up in the system to allow it to show the water pump leak. once the system was selaed with a new gasket, then the water pump leak would show up.

And you keep side stepping the fact that the vehicle does have 81,000 miles on it. If you were talking about 28,000 miles-then I'd be inclined to agree.

Things do start to fail when vehicles get miles on them. Again, when you unload this unit to someone else, and something fails, are you going to allow them to sue you for selling them a "faulty vehicle"? Where did you get the perception that a vehicle lasts forever? Why didn't you keep your last vehicle then?
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#5 Consumer Suggestion

It must be a 2001

AUTHOR: JB - (U.S.A.)

Pontiac didn't build the Montana until the late 90's.
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#6 Author of original report

Math problems

AUTHOR: S - (U.S.A.)

Sorry, our vehicle is a 2001 Pontiac Montana with <81,000 miles on it.
VERY WELL MAINTAINED and serviced regularly, oil changed every 3,000 miles whether it needs it or not...brand new tires at all times, show a little wear they get replaced.

We have every maintenance record for this vehicle.

Also when the upper and lower intake manifold gasket went to hell last week we had our certified mechanic over to diagnose the problem.
At NO TIME was the water pump 'leaking' as the Pontiac dealer claimed.

Since we requested ALL our parts back low and behold the 'leaky' water pump was NOT INCLUDED!

Looks like GM found a way to make even more money on the back end of the deal.

They would not be having class action lawsuits in 2 countries if this was not a KNOWN GM DEFECTIVE PART!
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#7 Author of original report

GM Ripoff

AUTHOR: S - (U.S.A.)

My bad, its a 2001 Pontiac Mini-van age 6 yrs with 81,000 miles on it.

When we had the van diagnosed the water pump was NOT leaking at all....it was clearly the upper and lower intake manifold ONLY.

Since we requested ALL of the parts and that suspect 'leaky' water pump was NOT INCLUDED...we got ripped off.

We had a certified mechanic diagnose the vehicle before we took it to the Pontiac dealer and he said he will testify in court that the water pump was NOT LEAKING.

The only reason we took it to the Pontiac dealer was that our certified mechanic was booked up and could not get to our vehicle for 2 weeks....the Pontiac dealer did it in 2 days.
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#8 Consumer Comment

Math problems?

AUTHOR: Thomas - (U.S.A.)

Hmmmm.... OP writes:

"We own a 1991 Pontiac Montana Mini-van with 81,000 miles on it."

and

"....given the 'age' of the vehicle and the 'high mileage' (81,000 miles on a 6 yr old vehicle??? "

My calculator shows 2007 - 1991 = 16 years...

So this is really a 16 year-old GM vehicle, not a 6 year-old vehicle..... ?

81,000/16 = 5100 miles/year would be LOW miles/year!!

I just traded a 1991 Toyota Camry in for a $2000 allowance on a 2007 Camry. Not bad for a beat-up 323,000-mile Camry that had accumulated three mechanical repairs that totaled $750 in its 16-year service life.

Toyota pays its executives chump-change compared to what GM executives collect (or 'take', actually, since the top executives essentially set their own generous salaries, much like the US Congress does). Of course, Japanese law limits what Japanese executives can be paid to 6X the pay of a Japanese company's lowest paid employee.

That high GM exec pay has to come from somewhere, which means the GM engineers responsible for the GM products get squeezed really really hard. So the customer (you) must take the final hit. And GM market share continues to dwindle- to less than 24% of US auto market now? I can remember when GM had almost a 60% share of the US auto market.

Drive your GM vehicle and keep your fingers crossed that it will give you at least another 80,000 miles. You won't get much (if any) resale value for a 16-year-old GM vehicle. I think I might have junked it.
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#9 Consumer Comment

While they may have had a problem...

AUTHOR: John - (U.S.A.)

Your vehicle does have 81,000 miles on it and intake manifold gaskets will not cause a water pump failure. I don't know where you got that idea but I would assume the same place that Somehow informed you of evil "secret" inter-corporate memos and it is very wrong. Your water pump failure caused the gasket damage if anything as heat build up would have been the result.
They suit was more than likely kicked out as it was probably frivolous. So, when you sell or trade in this gem of yours, and the new buyer has a problem, can they come sue you? After all, you would have sold them a defective vehicle.
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