- Report: #72376
Report - Rebuttal - Arbitrate
Complaint Review: General Motors Corporation
General Motors CorporationGeneral Motors Corporation Detroit, Michigan U.S.A.
General Motors Corporation Did Not/ not willing to Fix Ring And Pinon Noise (warranty) Shafted, rip off Detroit Michigan
*Consumer Comment: It is normal for GM to tell customers that a problem on their vehicle is "normal"
We called them on several occassions telling them that there was a noise. After three days they said they heard the noise and said that the vehicle was ready to be picked up. But when we picked it up, the invoice stated that the noise was normal and that there was nothing that could be done.
We than proceeded and went to the BBB Auto Line, where we went for a hearing and the reprsentative from General Motors treated us like we did not have any idea what we were talking about, they presented a bulletin that stated there was nothing they could do to repair the noise, BBB Auto Line agreed with General Motors.
Our response back to them was that we did not accept their decision. Based on the fact that we feel something should be done, because as far as we are concerned this condition is not normal. My husband whom is ASE certified, serviced the rear and changed the fluid and discovered medal fragments present and the oil was black (which is considered burned oil). We have not informed them of this discovery, because we feel they would just give us another excuse to why they cannot fix the problem and what we discovered would be considered normal.
This report was posted on Ripoff Report on 11/18/2003 07:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/General-Motors-Corporation/Detroit-Michigan/General-Motors-Corporation-Did-Not-not-willing-to-Fix-Ring-And-Pinon-Noise-warranty-Sh-72376. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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