- Report: #1116688
Report - Rebuttal - Arbitrate
Complaint Review: General Power Inc
General Power Inc970 S. Campbell Ave Tucson, Arizona USA
General Power Inc Sold Trojan black case T-605 battery as an equivilant T-105 battery. Tucson Arizona
*Author of original report: The "30 year customer" Really?
*Consumer Comment: Holding onto a "Christian" grudge ...
*Author of original report: Returned for my battery cores
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I have made my user name the same as the offender so that web crawlers may pic it up easier. This information needs to be readily availbale to folks as they search.
Went to General Power Inc in Tucson to purchase two Trojan T-105 batteries. As a Christian, I was happy to see the bible on the counter and a few images of the Son on the wall. Little did I know, yet another person using the Chrisitian religion as a tool for profit, sigh. I had to wait quite some time as other customers walked in a minute or two behind me and the proprietor for some reason paid more attention to them and served their needs. Strange to say the least.
I was finally given my batteries and they were not the Trojan signature burgandy case but a black case and badged with General Powers sticker. I asked why this was so and was told this battery was an complete equivilant to the T-105 in every way but just a speacial buy they get. [continued below]....
The batteries were installed by me and tested with the hydrometer. After several attempts the hydrometer would not work. I contacted General Power and was told they tested it before it left the store but to return it for an exchange. Strange while they said they tested it, I don't remember any liquid in it as I examined it before first use. If one uses these, the rinse liquid takes more than overnight to evaporate.
This made me wonder about the black case battery. I called Trojan Battery company and was told that they do make one black case battery but it is a more equivilant to a T-605 and NOT a T-105. Was also told the build quality was less making it substantially less in cost than a T-105. The T-605 battery does not have the amp hour life that the T-105 has and I had asked for the T-105, that is what I wanted!
After learning I had been dupped, I called the only two authorized Trojan battery distributors in our city and attempted to get the data sheet on the black case battery. I was informed it was not available by the master distributor and was also denied access to it by Trojan battery for some strange reason. (why, because it is a cheap battery) The master distributor would not buy these batteries simply because they could not prove the specifications. However, the lesser distributor, Factory Motor Parts, would buy it. I believe this is where General Power buys it by the pallet for cheap then sells them to the pubic for a substantial mark up attempting to pawn it off as a T-105 equivilant with his phoney data sheet.
I politely emailed General Power twice that day about the issue I had. I included the response from Trojan battery which inicated General Powers error. With no answer to my e mail I called them. Seems I got the owners wife at the desk and she was curt and mono tone with me. The owner wouldn't come to the phone (no doubt as he got caught) but his wife said to bring the batteries in for a refund. As a business owner, I'm glad I do not tolerate my front desk to speak with anyone but in a polite, pleasent manner. But, that's the Christian way in my mind.
When I arrived I expected the owner to act like the Christian he claims to be in a polite, kind and understanding way. To apologize for my problem and work in any way to solve it. But no, he was far from that. He was rude, loud and kept raising his voice showing me this piece of data paper he had with some arrows on it which was supposed to prove the batteries were as he said. First of all, no one can get the data sheet on the black case battery, not even authorized distributors, (which he is not) so his paper is worthless.I kept my kewl as the Christian I am and suggested we call the Trojan battery factory to get to the bottom of this once and for all. But he wouldn't have anything of that and quicly charged on with his rant. Why on earth would he not want to call the factory to shut me up and prove his case? Why? Because he ripped me off and he knows it.
He refunded my cost on the batteries but in my haste to get out of that uncomfortable situation, I see that he didn't refund the bad hydrometer and he still has my battery cores so I am out those. He ripped me off again!!
I should be angry, I was but, just at first. Remember...anger is a tool the fallen one used to break us down and I won't allow that, I wont. I pity this poor man as I know the Father will deal with him. The harsh punishment that awaits him far, far exceeds anything I could do. I should take him to small claims court, but I'm busy at my business with lots of good opportunities and new clients. The man is a waste of my time.
It is my hope that search engine crawlers will in time pick up this story and those that search for General Battery Inc will read this and have second thoughts about dealing with this unscrupulose person that uses our Father in heaven as a tool for profit. Shame, shame shame...I fear for him.
This report was posted on Ripoff Report on 01/18/2014 06:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/General-Power-Inc/Tucson-Arizona-85719/General-Power-Inc-Sold-Trojan-black-case-T-605-battery-as-an-equivilant-T-105-battery-1116688. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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