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Report: #1079448

Complaint Review: General RV - draper Select State/Province

  • Submitted:
  • Updated:
  • Reported By: Judy — Sandy Utah
  • Author Not Confirmed What's this?
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  • General RV 14295 South Minuteman Drive draper, Select State/Province USA

General RV General Rv will sell you a 5th wheel just not in your name and it might get you killed. draper utah

*UPDATE Employee: Corporate would like to "Dig Deeper"

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 We were very excited to buy our 5th wheel. We spent several weeks looking for the right one. We found it at General Rv in Draper Utah. When all was said and done we paid 18,000 for the 5th wheel with a 750.00 down payment.

T.J was the guy that did the loan. He forgot to take the money for the down payment that day. When he called us a week later for it had we known then what we know now we never would have given it to him.

The very first trip we took  a couple of weeks later we were on the freeway in rush hour traffic and one of the tires popped. Luckily we had bought the tire shield insurance so I pulled out the paperwork and realized it was in the wrong name. All of the paperwork was in the wrong name, the title, the registration, the loan paperwork. Everything! Oh and the spare was flat too.

From that point on its been a mess they havent fixed anything, we went on our second trip to yellowstone with the wrong plates and registration after trying for weeks to get them to fix it. We are now in month 4 of sort of owning the 5th wheel which is still in the wrong name. The bank the loan is through sent a letter stating that they had not recieved the title which is apparently a big deal. General Rvs home office wont call us back. We had to have all 5 tires replaced because they were the wrong weight rating for the 5th wheel.

We have given them so many chances to make this right and they have let us down time and time again. Do not buy from this place!!!! The only thing we asked them to do was their job and they couldn't manage it.

 

 

 

This report was posted on Ripoff Report on 08/27/2013 10:23 AM and is a permanent record located here: https://www.ripoffreport.com/reports/general-rv/draper-select-stateprovince-84020/general-rv-general-rv-will-sell-you-a-5th-wheel-just-not-in-your-name-and-it-might-get-yo-1079448. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Corporate would like to "Dig Deeper"

AUTHOR: General RV Corporate Mgmt. - ()

POSTED: Thursday, August 29, 2013

Hello,

My name is Jon and I Manage the online customer service and online marketing for all General RV locations. I want to help you, and have corporate look into this matter. Your experience is something we have never had to deal with, and truly must be an issolated circumstance. If you could send an email with the synopsis of of your dealings as well as your name to social@generalrv.com I will set the wheels in motion on creating a resolution.

 

Sincerely,

 

Jon

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