- Report: #1164872
Report - Rebuttal - Arbitrate
Complaint Review: Genesis Lending Services
Genesis Lending ServicesInternet USA
Genesis Lending Services fraudulently pulled funds from my bank account. Internet
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I had two loans through Genesis Lending and agreed upon set monthly payments for each indiviual loan. However instead of being sent seperate bills for each loan I was sent one overall bill which I paid every month in a total of 167$ every 15th of the month. despite paying both notes on time I was charged late fees dor my second loan every month because all of the payment was going to one note. The was a battle for a year and a half where we spoke every month and I was advised every month that the isssue was rectified and yet the next month the exact issue occurred again.
I decided to pay off the second loan and did so in march of 2014. After paying this off I put the other loan which was a total of 115$ per month on auto draft from my bank account. I realized I needed to remove the auto draft and pay online instead in june 14 I called Genesis and requested my bank account to be removed and no more payments to be auto drafted. Genesis advised this was done and no additional payments would be drafted. A few days later the payment drafted from my accout.
I again called to verify no additional payments would be withdrawn and was again adcised they would not. So I let it go. Now in July on the 18th I recieved a letter approving my auto draft for the 24th. Again I called Genesis and was assured no payment would be withdrawn, then once again after I advised it was unauthorized Genesis withdrew the payment.I have had nothing but issues with this company since I recieved my loans through them in 2009.
This report was posted on Ripoff Report on 07/25/2014 04:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Genesis-Lending-Services/internet/Genesis-Lending-Services-fraudulently-pulled-funds-from-my-bank-account-Internet-1164872. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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