We used this company for an at home paternity test which cost us about $280 dollars to see if my fiances'children belong to him. We got the results back and they both came back as not being his. So we contacted the company to our disbelief and the supposed scientist by the name of Dr. Robert Archer told my fiance' that he was shocked at the results too because they both came back as not being his. Then he proceeded to tell him that he has had 2 or 3 errors in about 40,000 tests. We were also told that they only tested my fiances' DNA once for both children.
If they had done the test on both test strips instead of just using the same results from the first child then that would have thrown up a red flag and let them know something was wrong. Being that we could not believe it we decided to call the company back and retake his portion of the DNA to see what happened. I sent off for the test and we got it he swabbed himself and sent the test back in the following day.
Normally you get the results in 3-5 days well it took about 2 weeks this time. After calling them everyday for the results then finally they emailed them to us. Well this time they are totally different they both come back as his. We called the company and emailed them to see if we could just be reimbursed for the 2nd test and they had the audacity to tell us no and that we could have swabbed anyone... the point of the whole matter is why would you pay money out of your pocket to get false results that you can't use in court anyway. Not to mention all the stress that we were put through due to them not knowing what the heck they are doing. This is a copy of the response we got from Dr. Archer.
Please feel free to e-mail or call me if you have any question or concerns.
Robert Archer, Ph.D.
Toll free: (866) 437-1597
Fax: (541) 689-2892
Dear Mr. Archer,
According to the test results that I received today ;they now show that I am the father of both children. This goes to show that this was a mistake on your company's behalf and I do expect a refund of the $85 that I had to pay to retest. If both samples that I submitted on the first test were actually tested that would have thrown up a red flag. But as per our conversation, only one was tested and the results used for both children. I do appreciate your cooperation in this matter. Please reply with your intentions.
First of all it is Doctor Archer. Since this was a personal test, I can not prove and you can not prove who I tested. If we made a mistake on a LEGAL test then I can go back and look at the chain of custody that is associated with the DNA samples submitted and re-analyze them, since the sample was submitted anonymously as a personal DNA test I absolutely can not prove the validity of the samples you submitted.
I really can't believe people do business like this but if you are looking to do a home paternity test I would not recommend going with this company!!