- Report: #955056
Report - Rebuttal - Arbitrate
Complaint Review: Genetic Testing Laboratory
Genetic Testing Laboratory3655 Research Drive, Las Cruces, NM 88003 Internet United States of America
Genetic Testing Laboratory GTLDNA DOES NOT HONOR REFUND FOR ONLINE PURCHASES Internet
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When you first visit their site, they say they have a refund policy. After ordering a test kit, I was informed that the other party in a Paternity test no longer wanted to participate. I tried calling the company, they said product had already shipped, and because it was purchased online, there would be no refund (prior to receiving package). I denied receipt of package, and called them again - same story - no refund (even though their site offers a form to fill out and send back). I tried having American Express fight this, but they just tell the credit card company that they do have a policy - but as soon as you try talking to them or sending a refund letter - they just tell you you are out of luck. I don't mind a restock/shipping fee for their time, but they refuse to give back a single dollar. Beware of this Company!!!
This report was posted on Ripoff Report on 10/15/2012 05:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/Genetic-Testing-Laboratory/internet/Genetic-Testing-Laboratory-GTLDNA-DOES-NOT-HONOR-REFUND-FOR-ONLINE-PURCHASES-Internet-955056. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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