- Report: #955056
Report - Rebuttal - Arbitrate
Complaint Review: Genetic Testing Laboratory
Genetic Testing Laboratory3655 Research Drive, Las Cruces, NM 88003 Internet United States of America
Genetic Testing Laboratory GTLDNA DOES NOT HONOR REFUND FOR ONLINE PURCHASES Internet
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
When you first visit their site, they say they have a refund policy. After ordering a test kit, I was informed that the other party in a Paternity test no longer wanted to participate. I tried calling the company, they said product had already shipped, and because it was purchased online, there would be no refund (prior to receiving package). I denied receipt of package, and called them again - same story - no refund (even though their site offers a form to fill out and send back). I tried having American Express fight this, but they just tell the credit card company that they do have a policy - but as soon as you try talking to them or sending a refund letter - they just tell you you are out of luck. I don't mind a restock/shipping fee for their time, but they refuse to give back a single dollar. Beware of this Company!!!
This report was posted on Ripoff Report on 10/15/2012 05:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/Genetic-Testing-Laboratory/internet/Genetic-Testing-Laboratory-GTLDNA-DOES-NOT-HONOR-REFUND-FOR-ONLINE-PURCHASES-Internet-955056. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.