- Report: #966667
Report - Rebuttal - Arbitrate
Complaint Review: Genogram Analytics
Genogram Analytics637 S. Point Rd. Shelby, Michigan United States of America
Genogram Analytics Tom West Purchased an 2YR online counseling chart program in July, 2012 that went defunct. The creator, Tom West, falsely assures replacement. Shelby, Michigan
*Consumer Suggestion: Not a Rip-off, Simply One Small Slip-up During Great Customer Service from A Small Business
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I had not used the program since August until the other day (November 6, 2012), and found when attempting to open up the file from my desktop that it only gave a error message to contact Tom West himself.
I left a voice message, and Mr West returned my call within 2 hours! However, he stated that he had "licensing issues" and "a program glitch" which made my downloadable program obsolete. He then apologized and asked for my current email to resend a new link for a downloadable and upgraded version of Genogram Analytics.
He never asked my name or for any relevant identifying information for verification. This seemed to be a fishy red flag to me from the get-go, let alone that Tom West himself called back and not some tech-support operator.
Mr. West stated, "You will have the new link in 10 minutes to your email. Just save your old files since the new program will replace your old desktop version." Well, when he never returned a new link, nor responded to an email to his firstname.lastname@example.org site, I new I had been ripped off!
This report was posted on Ripoff Report on 11/08/2012 07:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Genogram-Analytics/Shelby-Michigan-49455/Genogram-Analytics-Tom-West-Purchased-an-2YR-online-counseling-chart-program-in-July-2012-966667. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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