• Report: #1021855

Complaint Review: Genuine Australia Ugg Products Outlet Online 2012

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  • Submitted: Thu, February 28, 2013
  • Updated: Thu, February 28, 2013

  • Reported By: Jessie — Skagit Valley Washington United States of America
Genuine Australia Ugg Products Outlet Online 2012
Internet United States of America

Genuine Australia Ugg Products Outlet Online 2012 http://classicsugg.com 65% Sale Ugg Boots; All Out of Stock AFTER Payment Processed Internet

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I received an email for 65% off Ugg boots, I foolishly assumed that it was directly related to a pair of boots I'd recently purchased for my daughter. Me, being naive, thought "sweet! I'm being rewarded for being loyal customer!". So, I go on the website and it looks totally legit. I order a pair of Ugg boots, use paypal to purchase said boots with the discount of 65% off (I thank my stars I used paypal, because now there is an open case so I may be able to get my $ back).

I get an email soon thereafter stating they had received my order and would email me a shipping confirmation ASAP.

Four days later, still no word (what kind of lame ASAP is that??). I email the address I'd received the notification from (first red flag, because its a gmail account... hmmmm).

The response? Its in broken english "We have a bad news, the model you order has a out of stock now"... thats not the only bad news. My stomach started feeling wrong, I was getting that icky feeling that I'd just been punked.

I emailed back, stating I'd appreciate a full refund, I don't want any other color, style, etc of boot. He shot back another broken english email "We don't want loose you such a good client because of this little issue."

By now I'm just getting aggravated. I notified paypal of the issue, the fake Ugg company processed the payment for the boots, and are currently dinking around using stalling tactics; offering other colors, other styles, etc.

Only later did I look up on the real Ugg website, and it is a documented Ugg product knockoff website... a sister of a website that was previously shutdown. Bummer. Still plugging away trying to get my money back, but hoping no other naive people fall into this trap like I did.

This report was posted on Ripoff Report on 02/28/2013 10:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Genuine-Australia-Ugg-Products-Outlet-Online-2012/internet/Genuine-Australia-Ugg-Products-Outlet-Online-2012-httpclassicsuggcom-65-Sale-Ugg-Boo-1021855. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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