• Report: #1139692

Complaint Review: Georgia Carpets Inc.

  • Submitted: Thu, April 17, 2014
  • Updated: Thu, April 17, 2014

  • Reported By: Ruth — Nags Head North Carolina
Georgia Carpets Inc.
Internet USA

Georgia Carpets Inc. Sent Wrong Carpet, Will Not Fully Reimburse Dalton Internet

*Author of original report: Georgia Carpet

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Background: Purchased $3700 worth of carpeting from Georgia Carpet, located in Dalton Georgia, not including $1700 install fee and $350 cleaning fee.  My salesperson Claudette had their “best carpet installer” pick up the carpet that I had ordered in Georgia at their warehouse and bring it to my 10 bedroom vacation house in Kill Devil Hills, NC; an ocean front vacation destination. The installer thought the trip would take 6.5 hours each way, instead it took him and his crew of 4 people, 10.5 hours to get to our vacation house.  We were over an hour late getting to a previous appointment, so as soon as the installer arrived we had to run out the door.  Since we do not live in the home and our residence is at least a half hour away each way on a non-traffic day, or an hour away otherwise, we did not get back to our vacation home until the next day. When we arrived at our vacation home the next day, we found that the carpet installed was not only the wrong color, but also of a very inferior grade of carpet then what was ordered.  I had ordered and paid for a white-top-of-the-line carpet and instead got this dirt brown mediocre carpet.  

 

Emailed our salesperson Claudette, she apologized and sent my complaint to Teresa Pike, Georgia Carpet Industries Claims Manager.

 

Teresa’s reply was, “I am hoping that you received my previous email. Here are my findings. I see that Claudette here at the store ordered the carpet that you wanted. The manufacturer sent the color wrong to us. In an attempt to correct the issue the offer is replacement carpet with no labor paid. They state the end user should have verified the carpet was correct before installation. The alternative is an allowance to keep of $800.00. Please let me know how you would like for me to proceed.

Sincerely,

 

Teresa Pike

Claims Manager

Georgia Carpet Industries

PO Box 2087

Dalton, GA 30722

800-535-8789 Ext. 5408

706-712-5484 Fax”

 

My response to Teresa was:

“Hi Teresa,

I do not live at the house; I would have no way of knowing whether or not the correct carpet was being installed.  That was not my job. When we ordered the carpet from you, we obviously expected you would be sending us the carpet that we ordered. The carpet installer recommended by your sales person came from Dalton Georgia, ten and a half hours away. I paid him an agreed to amount up front for his travel to pick-up, deliver and install the carpet purchased from you.  Even if I had known in advance that the carpet that you put on his truck was not the carpet I ordered, at that point, I was still obligated to pay the installer, as he and his 4 helpers had made the ten and a half hour one way trip to our house with what he believed was the correct carpet on the back of his truck. Also, by law, I am not responsible for your mistake  as your attorney will tell you, I am to be made whole from your  mistake of putting the wrong carpet on the installers truck, including installation of the correct carpet and cleaning fees of $350. The law does not require me to pay another $2000, to be put in the same situation that I would have been in, if you had delivered the right carpet. The law requires you to make me whole.  In other words, the correct carpet needs to be installed at our house and the cleaning fees paid out of your pocket to make me whole. You are responsible for providing the correct carpet. Everything subsequent resulted from your error. I mitigated your exposure as quickly as I could by stopping the install for the second house and sending back the remaining carpet upon learning the carpet was brown instead of white. You are responsible for your actions, not me. We followed each step as your firm recommended. I will not accept less than $5,750, the price I paid for this unwanted carpet which includes install and cleaning fees.”

 

 Teresa Pike from Georgia Carpet replied,

 “I have reviewed your email and advised the owner here at our location as well as the owner at American Berber, the carpet manufacturer. I am being told by the owner here that end user is responsible for the final review of the carpet before it is installed. Since this is not the case and you are not agreeable with our offer and should you wish to seek litigation please feel free to do so. I will be happy to email you the information for our attorney should you need it.

 

 The order from the mill as well as Georgia Carpet Industries stands that we will replace the carpet for you but, no labor will be paid.

Sincerely,

 

Teresa Pike

Claims Manager

Georgia Carpet Industries

PO Box 2087

Dalton, GA 30722

800-535-8789 Ext. 5408

706-712-5484 Fax”

 

My question to all of you reading this is, “Since American Berber put the wrong carpet in Georgia Carpets Warehouse, and then in turn, without looking at the label, Georgia Carpet put this wrong carpet on their recommended installer’s truck who also failed to look at the label, why is this now my mistake that I need to pay for rectifying?”

 

Thank you for not buying carpet from Georgia Carpets, a Rip-off Company.   


This report was posted on Ripoff Report on 04/17/2014 01:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Georgia-Carpets-Inc/internet/Georgia-Carpets-Inc-Sent-Wrong-Carpet-Will-Not-Fully-Reimburse-Dalton-Internet-1139692. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Georgia Carpets Inc.

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Georgia Carpet

AUTHOR: res1031 - ()

I did notice that there is a Georgia Carpet out of Dalton, Georgia and a Georgia Carpets out of Illinois.  I do not think they are the same company and my complaint is with Georgia Carpet in Dalton GA, not Georgia Carpets in IL.

 

Thank you.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X