• Report: #494039

Complaint Review: Georgia Child Support Services

  • Submitted: Sat, September 12, 2009
  • Updated: Tue, December 18, 2012

  • Reported By: FACSA — Atlanta Georgia USA
Georgia Child Support Services
3201 Atlanta Industrial Parkway, 209 Atlanta, Georgia United States of America

Georgia Child Support Services Georgia Child Support Enforcement, Office of Child Support Services, Division of the Georgia Department of Human Resources Although I pay my child support monthly, my driver's license was revoked because DCSS is a broken organization. The workers are hateful, rude, inefficient and sexist. Has anyone experienced this? Atlanta, Georgia

*General Comment: The Division of Child Support Services Dekalb County

*Consumer Comment: Please Read and Hear my thoughts

* : Child Support Fraud

* : Agreed

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The Georgia Deparment of Human Services, specifically the Office of Child Support Enforcement is a joke. A cruel one. Although I have paid my child support every month for several years now, every year I can look forward to being harassed because of administrative mistakes, misfilings, and rude, ignorant, and sexist employees. This consistently escalates to higher and more humiliating levels.

This week my driver's license was revoked this week and I had to pay over $535 for administrative fees, and to get it reinstated because of their inability to conduct professional business; they cannot seem to put the money that I send monthly into the right account. What is more obscene than this, is that they refuse to credit my account for the money I have paid, even though I receipts of all I have paid into this system. This is not my fault. If I make the money and pay it, it is the responsibility of the Office of Child Support Services to put it in the right account.

I am a responsible father and realize that my son has needs that I support completely. This past spring I had an opportunity to attend a wedding of a friend in Jamaica. Because of mismanagement of funds on the part of the OCSS and continued unnecessary harassment, I could not obtain a passport. This made absolutely no sense whatsoever.

I called to inquire as to specifically why I could not obtain a passport, but was never given a straight answer. When I call, the workers are consistently smitten with anger, hostility, resentment, inefficiency, and ineptitude; they put me on hold for thirty minutes at a time, hang up the phone, and treat me as though I am dead-beat dad, which I am not. I have all the receipts to prove that I have made payments for the past six or seven years. If I go to the office in person, and ask too many questions, the workers are routinely nasty and as a last resort, they always manage to punctuate a bad situation by trotting an attorney out to speak to me, who then makes veiled threats to 'take me back to court' if I don't stop asking questions. Mind you, I'm asking questions in an attempt to straighten out the problems that they have created. What is their agenda?

I have a job now, but if I have to keep calling this organization monthly and continue to be put on hold for thirty minutes at a time, or have my licensed revoked again, then I lose my ability to get to work and make money and will then be arrested for lack of child support payment, an offense punisheable by imprisonment. What do they want from me? I had a child and I pay support!

I would like to call for a reform of this organization so that I can live my life without this senseless harassment. I am asking for any and all people who have had similar problems with this group to contact me as soon as possible. I am not advocating for deadbeat dads (or moms). I am advocating for the rights of families and dads who wish to have their child support payments applied and credited to the right account. I am also advocating for the right to enjoy my life and be treated with dignity and respect because I have done the responsible thing of supporting my son. What more can I do?

Families Against Child Support Abuse

This report was posted on Ripoff Report on 09/12/2009 08:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Georgia-Child-Support-Services/Atlanta-Georgia-30331-1047/Georgia-Child-Support-Services-Georgia-Child-Support-Enforcement-Office-of-Child-Support-494039. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

The Division of Child Support Services Dekalb County


Names involved...
CSEA: Vivian Sarpong
DA: Robert James 
Fax:  4046873890
Hours:  M-F 8:00 A.M. to 5:00 P.M.

Ongoing issue with a system designed for failure.  My case has been open for over a decade and I have been a father that is easy to find, easy to contact and easy going.  My payments have always been made, and at times a few payments have been missed, or late yet, all efforts to make payments and catch up have been made.  Unfortunately, due to hardships and the economy keeping job for an extended period of time is difficult.  Those on the outside of these situation may always say, "it's your responsibility" which is exactly my point.  

Too many fathers have a bad reputation, which is a given.  However, what about the fathers that always pay, always report change of employment, constantly update addresses/phone numbers for communication?  And why is that the Child Support Enforcement agents, calll only when they have done their yearly reviews to get caught up on their cases?  I understand that the job they work doesn't pay much and they may be understaffed however it doesn't allow anyone to speak to any human being less than humanly.  The CSE mentioned above has NEVER been amicable or even cordial in discussion with me on my case.  The same CSE speaks to my employer as if we owe millions of dollars.  Highly offensive, and highly disrespectful. 

At one point, I was making payments that I fell behind on double every month unitl I caught up an arrearage amount.  Once I found out by speaking to "customer service" agent at the 877-423-4746 number that I had paid more than needed and actually had a credit of $70.  Once I called in they refused to pay back the credit that I have and even refused to call it a "credit" saying that they would have to conduct an audit on my case.  Once I did this, I never got the results for 3months.  After 3 months I called in and they said that the audit was conducted and completed.  So what was the outcome?" They said there were not any notations to my case and that a new audit would have to be conducted.  I sent an email, a hardcopy letter to the address, and an email and finally received notice that along with a check for .09 cents.  Can you imagine?

Then I recieved a threatening letter shortly thereafter that if I did not cash the check that they would "process the funds" towards my case.  I did not oblige then in the least.  They had already taken time to find ways of nickeling and diming me so that the "credit" can be applied towards fees.  Now let's go down the list of fees they charge:

These are just some of the fees that they will show even when payments are paid on time.  Now to make things worse, the online system doesn't work because as I was making payments, THEY WERE NOT UPDATING, the arrearage amount online.  Basically, if the "new" online system is working then it's pretty obvious this is a design for failure.  Paying more than owed.  Now, if you want to call and speak to a live representative, you can do so after about a 30min hold time and then they will say, "I'm sorry our system has crashed and I need you to call back for detailed information because I can only give you basic information and nothing specific to your case."  You can also for get about making a change on the phone or online because the change never last based on "case agent review" which may or may not be successful based on her mood, which usually is terrible since her job stinks.

On top of it all when you have a "pay history" sent to you, it becomes obvious that mulitiple office process your payment (if it gets processed at all in time) by offices with identifying numbers such as office # 110 or 007 or 000.  Since when does an office have a number of 000.  This is very troubling since that is the office number identified for arrearage payments.  

Too many flaws, too many people involved touching cases, online system and internal system poorly constructed by engineers or just pushed out by whoever to operate at a poor level creating a flaws across the board.  Take this with the poor attitudes, the desire to collect from only those they can reach, and not treat the paying fathers as responsible adults they deserved to be treated as and do some real work by not robbing us.  Falling behind by a few payments, or anything between $500-$2500 in arrearage is not something to throw up a red flag and treat the NCP as a criminal or less than a human being.  This treatment will catch up with your system all and I recommend that more people become aware it......by staying quiet will not fix the problem.

Contact your goverment officials for this ripoff.

Kasim Reed

Nathan Deal

Casey Cagle
240 State Capitol 
Atlanta, GA 30334 
TEL: (404) 656-5030 
FAX: (404) 656-6739
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#2 Consumer Comment

Please Read and Hear my thoughts

AUTHOR: tcrj1986 - (United States of America)

I have had the same issues with Child Support, just recently I have had my licenses suspended again for the same problem. I have my child support paid up to date and one even better than that its paid over the amount I am required to pay for the whole year. I have had several conversations with these folks and I get hung up on when I call, they are rude disrespectful and down right just wrong. They want you to pay child support and take care of your kids which I have no problems doing I just ask for time to see my kids and not have to deal with all kinds of nonsense. When you bring all these issues to child support and discuss to allow them to do their jobs and help rectify the situation and guess what because I am not the "woman" then I get nothing. The funny thing is I am remarried to my exwife but when we were divorced and I paid child support she will tell you I would do what ever it took to take care of my son at the time, and still pay her child support. I completely disagree with child support if the judge has the power to award custody then he should do it based on income and not sex. lets face it, it takes money to raise a child and when you are between spouses as some people are then the best interest of the child is not taken into account. How is any of this right I ask? When you talk to lawyer about this the first thing out of most of their mouths is your fighting a losing battle. Some one please help and lets everyone stand up and do what is right.
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Child Support Fraud

AUTHOR: Dr. anthony - (U.S.A.)

You are not dealing with the State of Georgia. You are dealing with criminal private child corporations. You are either dealing with Maximus Inc. (please look them up). Or Child Support Services as they are in Georgia. The United States Postal Inspectors just hit them with a order to cease and desist. Look them up. The States no longer do child support, everything has been privatized.

As them who they are, and aslo go to lary holland.com to get a view just how much corruption is in the child support child welfare, etc. Also look up on Rip Off Report on Maximus Inc.


Thank you


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AUTHOR: Prissy - (U.S.A.)

I agree 100% with you.  No one knows what is going on, and no one cares.  This is a VERY corrupt and inept service.  When our children were grown, my husband and I decided to become foster parents through Georgia DFACS. We are both college grads, and I was a retired school teacher.  That was the biggest mistake of our lives.  We were lied to, deceived, harrassed and treated as though WE were criminals.  We were given the guidelines as to what DFACS was required by law to provide to foster parents concerning each child.  We were NEVER given any of these documents, even after constant calling ( good luck in actually reaching the social worker, by the way - they are NEVER in the office and do not answer their cell phones ).  Many times we were called late at night asking if we could take an "emergency" child.  We knew to expect this, however, we were seldom given ANY information on the child - WHY the child was removed from their home, or any other circumstances.  And on some occassions, it was another FOSTER HOME from which the child was removed due to physical violence of the child towards the foster parents !  Such things were deliberately kept from us.  And, of course, there was never any paper work accompanying these children, though THAT was required by law.  If we complained, we were treated as though WE were in the wrong.  Then there was the monthly stipend for each child for their food and clothing.  Our first check was 2 months late, and we were NEVER caught up. Always another excuse.  Try to complain, and you're treated like a criminal.  Go to the office in person - more harrassment and threats !!  And we, like idiots, thought we were doing something good for these kids and for the state of Georgia.  Never again.  DFACS doesn't care and will threaten and harrass the very people who DO care.  DFACS, like Rhett Butler, just doesn't give a d**n.  I know exactly what you are going through.  And heaven help you.  DFACS certainly won't.
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