- Report: #1044074
Report - Rebuttal - Arbitrate
Complaint Review: Georgia Power
Georgia Power96 annex rd Internet United States of America
Georgia Power processed payment incorrectly and charges me for their error Atlanta, Internet
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Danielle, in collections at Ga power, informed me that the last number of the routing number was not entered - she is who I spoke with FIRST, before contacting the bank.
After the bank phone call I called Ga power back. I spoke with Tara at ext 33115. I'm sure that call is recorded and it can be retrieved from them. She stated that they intentionally drop the last number for security reasons - WHAT? Then she put me on hold for a long period of time and came back with an excuse that I transposed the routing and account numbers. Again, WHAT? Why would I change anything that had been entered LONG LONG ago? Isn't the purpose of them having the page saved so we don't have to constantly keep looking it up? I am so appalled at this company - we, as consumers, have zero choices and apparently they can take our money any way they please?
She very bluntly told me that this was no error of theirs and no fees would be reversed, then I bluntly cursed her.
THREE excuses, NO owning up to their mistakes, ZERO compensation, ZERO consumer rights. They are thieves and this type of practice needs to be dealt with please.
This report was posted on Ripoff Report on 04/17/2013 03:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Georgia-Power/internet/Georgia-Power-processed-payment-incorrectly-and-charges-me-for-their-error-Atlanta-Inter-1044074. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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