• Report: #1005357

Complaint Review: Get It Free

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  • Submitted: Tue, January 29, 2013
  • Updated: Tue, February 12, 2013

  • Reported By: Shelly — Cincinnati Ohio United States of America
Get It Free
Salt Lake City, Utah United States of America

Get It Free Choice Green Coffee ; Weight Loss??? The only loss is MONEY Salt Lake City, Utah

*UPDATE Employee: Choice Green Coffee Customer Service

*UPDATE Employee: Choice Green Coffee Support

*UPDATE Employee: Choice Green Coffee Support

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On January 17, 2013, I received an e-mail from GETITFREE.com about a trial offer of Green Coffee Bean Extract, for the nominal fee of $4.99 to cover postage and processing fees. The product was post-marked January 21, 2013 and arrived on January 23, 2013 with only the bottle in the envelope, no packing slip or invoice of any kind, which I thought rather odd, since there was 100% satisfied clause. I grew suspicious and while researching, learned that if the trial order was not canceled in 12 days, I would receive an auto-shipment at a cost of $89.95.  I am well within my 12 day deadline and I have made numerous attempts to cancel any future auto-shipments IMMEDIATELY.  However, due to the lack of a packing slip and invoice, I do not have an ORDER NUMBER for the Choice Green Coffee Bean Extract customer service representative to reference.   I am STILL trying to get this taken care of as I do NOT wish for further shipments of this product.

Please Note:  The 12-day Trial Offer deadline is not mentioned in the sign up literature you are redirected to.  You are NOT informed that there is an auto-shipment (if not canceled within the 12 day trial period) in the amount of $89.95. At no time during the sign up process are you informed that this was only a trial or that you MUST cancel within a specific time period.

Had this been made known to me up front I would NOT have ordered it to begin with. Another misleading advertisement using Dr Oz's name allowing the general public the believe that Dr. Oz is affiliated and/or endorsing this product.

When I called the customer service numbers listed on Choice Green Coffee's web site at www.choicegreencoffee.com (1-855-946-1060/888-241-0110).  After remaining on hold for what seemed like forever, the customer service representative I spoke with couldn't find any information regarding my order because I didn't have an order number. 

This report was posted on Ripoff Report on 01/29/2013 08:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/Get-It-Free/Salt-Lake-City-Utah-84130/Get-It-Free-Choice-Green-Coffee-Weight-Loss-The-only-loss-is-MONEY-Salt-Lake-City-U-1005357. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Choice Green Coffee Customer Service

AUTHOR: Customer Service - ()

Choice Green Coffee is dedicated to an extremely high standard of customer care and we are committed to wholly resolving any and all concerns that our customers may have about their purchase.  Our commitment to providing the highest quality service possible is reflected in the following policies:

- A 30-day money back guarantee.  If you’re not satisfied with the product for any reason at all, simply let us know and we’ll issue you a full refund.  No questions asked.

- A risk-free 12-day trial.  We give our customers a generous trial period with the product so they’re able to try it before purchasing it.  Again, if for any reason at all you’re not satisfied, please contact customer service and we’ll cancel your account to ensure that you’re charged nothing further.

Please note that while this is a free trial, it is not a free sample.   It wouldn’t be viable for us to send out thousands and thousands of free bottles every month, but we can offer a trial period on the product so there’s no risk for our customers and they have ample opportunity to try it to see if it’s right for them.  A large majority of our customers who take advantage of this free trial go on to take Choice Green Coffee month after month and they do so because they experience results.  It works.

These results are a reality of Choice Green Coffee’s key ingredient: chlorogenic acid, which is found in our 100% pure green coffee bean extract.  Chlorogenic acid has been specifically shown to inhibit an enzyme (glucose-6-phosphatase) that promotes the formation of glucose in the liver, leading to glycemic control and weight loss.


Our corporate mailing address:

Choice Green Coffee
PO Box 30816
Salt Lake City, UT 84130


Our website:

http://www.choicegreencoffee.com

And lastly, please call us.  1-888-241-0110.  Our customer care department is available Monday to Friday from 9:00am to 5:00pm MST, and we want to hear from you.


Thank you for your time, thank you for your interest in Choice Green Coffee, and we look forward to helping you achieve your weight loss goals.

Best Regards,

Choice Green Coffee, Corporate

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#2 UPDATE Employee

Choice Green Coffee Support

AUTHOR: CGC Support - (United States of America)

On the home page of our website it is clearly stated that this is a Special Offer 12 day product evaluation. Additionally, on the credit card checkout page (prior to entering any credit card information) it is clearly stated that I understand that I am subscribing to a monthly shipment program and I will be charged $89.95 per month starting 12 days from today and every 30 days thereafter unless cancelled. I also understand that I can cancel at any time without further obligation by calling (888) 241-0110 Monday through Friday between the hours of 9:00AM to 5:00PM MST.  More information is also available in section 2.1 of the Terms and Conditions on the website.

I apologize you are having difficulty cancelling your order.  If you have not yet resolved this issue, please contact our Customer Service at (888) 241-0110 Monday through Friday between 9am and 5pm MST.  They have the ability to find your account using your name, address, email address, etc and they will be happy to assist you.

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#3 UPDATE Employee

Choice Green Coffee Support

AUTHOR: CGC Support - (United States of America)

On the home page of our website it is clearly stated that this is a Special Offer 12 day product evaluation. Additionally, on the credit card checkout page (prior to entering any credit card information) it is clearly stated that I understand that I am subscribing to a monthly shipment program and I will be charged $89.95 per month starting 12 days from today and every 30 days thereafter unless cancelled. I also understand that I can cancel at any time without further obligation by calling (888) 241-0110 Monday through Friday between the hours of 9:00AM to 5:00PM MST.  More information is also available in section 2.1 of the Terms and Conditions on the website.

 

I apologize you are having difficulty cancelling your order.  If you have not yet resolved this issue, please contact our Customer Service at (888) 241-0110 Monday through Friday between 9am and 5pm MST.  They have the ability to find your account using your name, address, email address, etc and they will be happy to assist you.

 

 

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