• Report: #476633

Complaint Review: Get Response

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  • Submitted: Wed, August 05, 2009
  • Updated: Thu, August 19, 2010

  • Reported By:Pitman New Jersey
Get Response
www.getresponse.com Internet Poland

Getresponse.com - Get Response WARNING Get Response.com does NOT REFUND for services not used!!! Bad Policies!!! Gdynia Internet

*UPDATE Employee: Official Answer

*UPDATE Employee: MNana

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I made the biggest mistake of subscribing to Get Response's autoresponder for an entire year. After about 4 months, I decided to cancel the service because it was of no benefit. Yes, I understand the policy about cancelling after 30 days, but........I want to make sure everyone else is aware that if you decide to cancel beyond 30 days, regardless of the time remaining, you will not get a refund. This is not good business and the policy needs to be changed.

This company's home office, in case you missed it, is in Poland. Look around there are other autoresponder companies.

Also, phone support is only available for PRO and Premium accounts only. So, in order to get support, you must pay!

Teresa
Pitman, New Jersey
U.S.A.

This report was posted on Ripoff Report on 08/05/2009 10:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Get-Response/internet/Getresponsecom-Get-Response-WARNING-Get-Responsecom-does-NOT-REFUND-for-services-not-u-476633. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Official Answer

AUTHOR: GetResponse - (United States of America)

This post had been brought to our attention, and we would like to respond to it, as it 
doesn't reflect the polices of our service. We offer free accounts with no time limits so potential customers can try GetResponse, then decide whether to purchase. If you need more information, or have any further questions, please call Customer Support ar 1-877-EMAIL-GR. you can also find other contact details on our website at www.getresponse.com/support.html
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#2 UPDATE Employee

MNana

AUTHOR: GetResponse - (United States of America)

This post had been brought to our attention, and we would like to respond to it, as it 
doesn't reflect the polices of our service. We offer free accounts with no time limits so potential customers can try GetResponse, then decide whether to purchase. If you need more information, or have any further questions, please call Customer Support ar 1-877-EMAIL-GR. you can also find other contact details on our website at www.getresponse.com/support.html
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