- Report: #1166566
Report - Rebuttal - Arbitrate
Complaint Review: Get Wet Scuba and Aqua Sports LLC
Get Wet Scuba and Aqua Sports LLC3522 Tremont St. North Bend, Oregon USA
Get Wet Scuba and Aqua Sports LLC Robert Mauer Bad Business Deal and Poor Customer Service North Bend Oregon
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Get Wet Scuba and Aqua Sports in North Bend, Oregon had an agreement with us to provide a scuba class. We paid $200 for the class. After a year, and continually asking, the class had never been scheduled. During a time when the owner was out of town and posted that divers with unlimited tank fill cards, (which we had) could get rental tanks without charge, we picked up two tanks. The employee behind Get Wet Scuba's counter, looked at our unlimited tank fill card and brought out two tanks. She said they had plenty of tanks. Five business days later we returned the tanks, and the employee thanked me for returning them. Next we got a letter in the mail from Mr. Mauer stating that "Unfortunately the path you have chosen to follow, in pursuit of scuba diving, differs from that of Get Wet Scuba." ( we were enrolled in a PADI dive master class and Get Wet Scuba is SSI). [continued below]....
We asked the Better Business Bureau what they thought and they tried to help mediate a solution. The response the Better Business Bureau received from Get Wet Scuba said that "unfortunately additional fees are required to motive (I believe he meant motivate) some customers to return gear in a timely manor". We were unable to return the tanks the following day as he was closed the following two days, and then our vehicle broke down. We did return them as soon as possible but that was five business days later.
He further stated to the Better Business Bureau that he acted well within his rights, however we feel it was a breech of contract since he took money that was for a class and put it towards something else without our consent or agreement.
The Better Business Bureau gave Get Wet Scuba and Aqua Sports LLC a 'D' on a scale of A+ to F. I am unable to recommend this business to any future or current scuba divers.
This report was posted on Ripoff Report on 07/31/2014 09:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Get-Wet-Scuba-and-Aqua-Sports-LLC/North-Bend-Oregon-97420/Get-Wet-Scuba-and-Aqua-Sports-LLC-Robert-Mauer-Bad-Business-Deal-and-Poor-Customer-Servic-1166566. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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