- Report: #352864
Report - Rebuttal - Arbitrate
Complaint Review: GetRV
GetRV10500 Steppington Drive, Suite 252 Dallas, Texas U.S.A.
GetRV - A.k.a Getrv.com GetRV failed to provide vehicle a few days before my trip - no compensation offered. Dallas Texas
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To my absolute astonishment GetRV.com refused to fulfill its obligations as a mediator by clearly choosing the owner's side. It turned out that according to their agreement, an owner has all rights to cancel the contract whenever s/he chose so without any explanation and without any penalty fees. If however a renter chose to do the same less then 30 days prior to the scheduled pick up, it would cost him loosing the full contract amount.
GetRV even charged me $100 of so called processing fee and it took me an hour of intensive talk with its manager to fight this charge back. No replacement of RV was offered at the cancellation time. It was a pure luck that I managed to find a last minute substitution on my own so my vacation was not ruined.
I am totally stunned and angry by the unequally GetRV treats their renters as opposite to owners. While GetRV imposes harsh cancellation fees on renters, it refuses to admit any responsibility for the RV owner who refused to provide the vehicle as agreed in the contract.
This report was posted on Ripoff Report on 07/18/2008 01:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/GetRV/Dallas-Texas-75230/GetRV-Aka-Getrvcom-GetRV-failed-to-provide-vehicle-a-few-days-before-my-trip-no-com-352864. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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