- Report: #1055357
Report - Rebuttal - Arbitrate
Complaint Review: GetResponse
GetResponse Avoid These Thieves Internet
*UPDATE Employee: Response to complaint of May 31, 2013
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GetResponse says NOTHING about a no-refund policy when setting up the account. I canceled the following day after spending 45 minutes on hold trying to get support help (which is ironic, considering their company name). Although I never used their service at all, my credit card was charged a monthly fee of $45. When I called GetResponse about it the fellow (Jason) who finally answered said that indeed my account was canceled but their policy is to keep the fee anyway. I switched to Constant Contact and have been assured that they have NO such fee-thievery policy and that if I should cancel I'd receive a refund. Beware of GetResponse!
This report was posted on Ripoff Report on 05/31/2013 12:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/GetResponse/internet/GetResponse-Avoid-These-Thieves-Internet-1055357. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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