• Report: #1055357

Complaint Review: GetResponse

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  • Submitted: Fri, May 31, 2013
  • Updated: Fri, May 31, 2013

  • Reported By: Worldwriter — Clearwater Florida
Internet USA

GetResponse Avoid These Thieves Internet

*UPDATE Employee: Response to complaint of May 31, 2013

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GetResponse says NOTHING about a no-refund policy when setting up the account. I canceled the following day after spending 45 minutes on hold trying to get support help (which is ironic, considering their company name). Although I never used their service at all, my credit card was charged a monthly fee of $45. When I called GetResponse about it the fellow (Jason) who finally answered said that indeed my account was canceled but their policy is to keep the fee anyway. I switched to Constant Contact and have been assured that they have NO such fee-thievery policy and that if I should cancel I'd receive a refund. Beware of GetResponse!

This report was posted on Ripoff Report on 05/31/2013 12:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/GetResponse/internet/GetResponse-Avoid-These-Thieves-Internet-1055357. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Response to complaint of May 31, 2013

AUTHOR: GetResponse - ()


Upon signing up for GetResponse every customer is required to familiarize

themselves with our Terms of Service - this is an indispensable step in the

account purchase process.


GetResponse is pay-as-you-go service. That is why, we do not issue refunds.

The customer can close their  account anytime and they will not be billed

again but they are responsible for any charges already incurred.

point 10. http://www.getresponse.com/legal


Kind regards,

GetResponse Billing Dept.



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