- Report: #992434
Report - Rebuttal - Arbitrate
Complaint Review: Giavonie Skincare
Giavonie Skincare2520 N. McMullen Booth Road Suite B-311Clearwater Internet, Illinois United States of America
Giavonie Skincare False free trial scam and continue steal from your credit card Internet, Illinois
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If you are satisfied with our product, then do nothing-we will bill you for your initial order, and every thirty days after your initial order we will send you a new 30-day supply of our product, and automatically bill you the low price of $89.95. All charges will appear as "Giavonie" on your credit card statement. To cancel automatic delivery and billing, call us 24 hours a day, 7 days a week at 1.800.511.6609 or email us at any time."
Giavonie charged my credit card for $4.95 and never send the product to me. On the 11th day, I sent an e-mail to cancel my order, ask refund of my $4.95 since they do not send me the product, and ask for a written response. On the 12th day, I also call the 1.800.511.6609 and left a voice message with the same content as my e-mail. I have included the order number in both the e-mail and the voice mail. With no reponse from Giavonie, three days later, I sent another e-mail asking for response. And they have never responsed.
Today I found out that they charged my credit card for another $89.95, which I have already cancelled both by e-mail and by phone within 12days as required. They do not hornor their terms, continue charge my credit card without providing any products and even after I have cancelled the order. Their so called 24/7 1-800 number is only a machine answering the calls and put you to voice mail. Be very aware of the scam by this company!
This report was posted on Ripoff Report on 01/06/2013 08:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Giavonie-Skincare/Internet-Illinois-/Giavonie-Skincare-False-free-trial-scam-and-continue-steal-from-your-credit-card-Internet-992434. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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