- Report: #816114
Report - Rebuttal - Arbitrate
Complaint Review: Gibson Guitar
Gibson GuitarNashville, Tennessee United States of America
Gibson Guitar Ruined the head stock of my guitar after 3 failed trys Nashville, Tennessee
*Author of original report: Installing a new nut without the strings
*Author of original report: Picture of second repair attempt
*Author of original report: Here is a picture
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Henry Juszkiewicz. The corporate office never contacted me and ignored the BBB investigation. The repair department agreed to take back the guitar a third time. Jason Davidson said that a evaluation would be made before any work was done.
I inquired about the evaluation but nobody told me what the evaluation was. They just went ahead and installed a wider nut (what the strings run over near the head stock) This alteration interferes with the truss rod cover, a screw hole now is too close to the nut preventing the installation of the cover. In addition, the touch-up stain they used does not match the original color. The gibson logo inlay has a crack that they didn't fix as well. At the time This was a new guitar that now has flaws caused by these bums. I think the money I invested ($665) for installing a 1 inch long decal is a ripoff.
The repair department manager is Todd Money The service department manger is Jason Davidson.
This report was posted on Ripoff Report on 12/30/2011 09:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Gibson-Guitar/Nashville-Tennessee-/Gibson-Guitar-Ruined-the-head-stock-of-my-guitar-after-3-failed-trys-Nashville-Tennessee-816114. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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