- Report: #816114
Complaint Review: Gibson Guitar
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| Gibson Guitar
Nashville, Tennessee United States of America |
|
Gibson Guitar Ruined the head stock of my guitar after 3 failed trys Nashville, Tennessee
*Author of original report: Installing a new nut without the strings
*Author of original report: Picture of second repair attempt
*Author of original report: Here is a picture
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Henry Juszkiewicz. The corporate office never contacted me and ignored the BBB investigation. The repair department agreed to take back the guitar a third time. Jason Davidson said that a evaluation would be made before any work was done.
I inquired about the evaluation but nobody told me what the evaluation was. They just went ahead and installed a wider nut (what the strings run over near the head stock) This alteration interferes with the truss rod cover, a screw hole now is too close to the nut preventing the installation of the cover. In addition, the touch-up stain they used does not match the original color. The gibson logo inlay has a crack that they didn't fix as well. At the time This was a new guitar that now has flaws caused by these bums. I think the money I invested ($665) for installing a 1 inch long decal is a ripoff.
The repair department manager is Todd Money The service department manger is Jason Davidson.
This report was posted on Ripoff Report on 12/30/2011 09:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Gibson-Guitar/Nashville-Tennessee-/Gibson-Guitar-Ruined-the-head-stock-of-my-guitar-after-3-failed-trys-Nashville-Tennessee-816114. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Author of original report
Installing a new nut without the strings
AUTHOR: rons - (United States of America)
SUBMITTED: Saturday, January 07, 2012
was fitted at the factory with new strings. The idiot in repair just made a cheap kludge fix and put on
a wider nut. But did not install any strings. I also noticed that the lacquer on the face has indentations
at the position of all six tuner holes. Obviously it was their clamping jig that made the marks. Another
flaw from their work.
I visited Guitar Showcase in San Jose and talked to the manager about all that has happened. I learned
from him that the last time they had sold a Les Paul Supreme was over two years ago. Good to know that
fact.
#2 Author of original report
Picture of second repair attempt
AUTHOR: rons - (United States of America)
SUBMITTED: Tuesday, January 03, 2012
at the nut. There is a 1/16 inch gap. I believe this is when the "Gibson" inlay got cracked, between the
"G' and 'i'. The other inlays where smeared with black stain. Looks like a trainee did the work, surely not the
work of a professional.
Report Attachments:
#3 Author of original report
Here is a picture
AUTHOR: rons - (United States of America)
SUBMITTED: Monday, January 02, 2012
