- Report: #1173535
Report - Rebuttal - Arbitrate
Complaint Review: GiftCardrescue.com
GiftCardrescue.com6230 Old Dobbin Lane, Suite 190 columbia, Maryland USA
GiftCardrescue.com giftcardrescue.com, LLC Deceptive Practice columbia Maryland
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When I sent in my gift cards I was not told by Clarence that I would have to pay postage back to have them returned to me. As a matter of fact, I was instructed to just send them in by Clarence. So the week of August 4th, I sent in my gift cards for my order. The order was suppose to arrive one week later.
On August 12, 2014, I sent in an additional packet of McDonalds Gift Cards to Gift Card Rescue. They were supposed to receive the McDonalds gift cards on Friday August 15, which they did. I have a copy of the receipt from the post office.
I spoke with Gift Card Rescue more than once and they told me they did not get the cards. I even chatted with them and then got an email stating they never got the cards.
On August 21, 2014, at 1:10pm I was informed that Giftcardrescue has not received my gift cards for order J4QC.
“This is a friendly reminder from GiftCardRescue.com that as of 2014-08-19, we have not yet received your gift card for order (J4QC).”
Since I was informed my gift cards were not received I had to open a case with the Post Office. I got a call back from the Post Office Branch Manager and I was informed that the cards were sent. Giftcardrescue continued to insist they never received the gift cards. I was also mailed a mail recovery from by the post office to trace the gift cards.
Later in the day on August 21, 2014 Gift Card Rescue informed me that they received the cards.
The other issue I have is that they were going to buy my cards and then backed out. I was informed yes we want to buy your cards. Then I was informed to sign paperwork to complete the sale. I did this and sent my drivers license I feel like I they did a bait and switch on me.
It is worth mentioning this company is not an accredited business and has a 0.8 rating on resellerratings.com
I was hoping to workout these problems with this company, but have not been able to. I have paid more than $5 to ship my items. Now they want me to pay the bill to return the cards with a self-addressed envelope
This is not simple because I have to calculate how much the gift cards weight and buy the postage to ship back, which is a complete nightmare. I have sold similar McDonalds gift cards with giftcards.com and they accepted my gift cards without any issues. They also verified the balance and everything was fine.
In the end, several issues could have been avoided. If they did not want to buy my gift cards they should have processed the first order in a timelier manner to avoid me sending in the additional cards. I should have been informed right before sending my cards I would have to pay for return shipping. I have sent in receipts with proof of purchase for the McDonalds cards. There was no suspicious activity or fraud involved. I was also willing to send the credit card statement in which I bought the cards with. I was even informed not to send in my credit card statement with the proof of purchase.
When this type of issues arrives companies make an effort to resolve the problem with the customer. Gift Card Rescue has not given me any compensation or replacement for all of my inconveniences. Instead Giftcardrescue has ripped me off and made me feel like crap.
This report was posted on Ripoff Report on 08/31/2014 10:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/GiftCardrescuecom/columbia-Maryland-21045/GiftCardrescuecom-giftcardrescuecom-LLC-Deceptive-Practice-columbia-Maryland-1173535. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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