GiftCards.com $50 gift card for 91-year-old mother has ZERO balance. NO PURCHASES MADE. $50 in fees!! Internet

Sir,

I am sorry to hear about an unsatisfying experience you had in the purchase of a gift card for your mother. Unfortunately, you didn't give me enough information to research the issue and provide you with an appropriate response.

Our goal at GiftCards.com is to provide the highest possible level of service to every one of our customers.

I would appreciate the opportunity to learn more about your circumstances.

You can reach me at 877 944 3822 x9204 or email me at tom.cribbs@wolfe.com

I look forward to the opportunity to assist you.

Tom Cribbs

Customer Service Director

GiftCards.com

Contact your credit card company that you paid with to file a complaint & reverse the charges. I always suggest paying especially with American Express (preferred) or any credit card *never* with a direct debit from your bank account. Once you pay by debit, it's like cash and the company has your money. If you pay with a credit card, you always can file a complaint dispute with the credit card company you used. They put a hold on the merchants account and "freeze" their payment while they do an investigation. You can also file a BBB Complaint and contact the County Department of Consumer Affairs in the state you live in, to file a complaint as well. Best of luck to you.