Gifts Forte Impressive Personalization Fruad, never ships order, Internet

I ordered just a couple of items from Gifts Forte aka Impressive Personalization on May 23rd and was charged that day. I received an email confirmation of my order that had a link to my order status on their website. I continued to check the link, but there was never a change in my status, the order never shipped.

On June 4th I chatted with someone named "Ed N" who informed me that my order did ship and should arrive by thursday or they would reship for free. Fine. Thursday arrives, no package. Can't say I was shocked at this point. I had tried calling the number on the site, but there is a lame answering machine message every time, so I had to use the chat. Ed was unable to provide me with any tracking information for the package.

It is now June 13th and no package. So I have contacted them again, of course via chat, there is no way to actually get a hold of a live person. I chatted with Carlos who very agreeably told me he would cancel my order and issue a refund. I informed him that I expected a refund in 48 hours or I would be contacting the authorities about this. I have kept my chat transcripts and will update if I do or do not receive a refund.