- Report: #999838
Complaint Review: Gillware Data Recovery
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| Gillware Data Recovery 10 Terrace Court #103
Madison, Wisconsin United States of America |
|
Gillware Data Recovery Please avoid Gillware at all cost Madison , Wisconsin
*Consumer Comment: Gillware does not charge any "attempt fee"
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I sent the drive to Gillware. Cost was not a factor ,retrieving my files was. they ask for $400 attempt fee .
After one week, they told me that there was severe mechanical damage and no chance for data recovery.I could not understand The drive was never dropped and rarely used.
How there was severe damage when I did not hear any noise when the hard drive failed.I then sent my hard drive to Ontrack
Data Recovery and within 3 days they recovered ALL of my files for $800.00
So, after many attempts of trying to talk to somebody there with authority,to get my money back, I gave up.
I lost my $400.00 bunch of liars!!
Scammers! Avoid these guys if your data is valuable!
All reviews are fake!
Please avoid Gillware at all cost !!.
This report was posted on Ripoff Report on 01/19/2013 03:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Gillware-Data-Recovery/Madison-Wisconsin-53718/Gillware-Data-Recovery-Please-avoid-Gillware-at-all-cost-Madison-Wisconsin-999838. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
Gillware does not charge any "attempt fee"
AUTHOR: Steve B - (United States of America)
SUBMITTED: Thursday, February 07, 2013
Gillware's process is that before any fee is charged, the drive is evaluated, and they provide a firm quote for recovery. If the customer agrees to the quote, then Gillware recovers the data, and provides the customer with an electronic listing of all the files they were able to recover. Again, the customer can decline to pay at this point, if the customer feels that their important files were not recovered.
Only if the customer values the files that Gillware has actually recovered does the customer choose to make payment, and then the already-recovered data is shipped to the customer.
It is certainly possible that Gillware will be unable to recover any data from any given drive. However, in this case, they do not ask for or collect any fee from the customer.
(Plus, of course, "critical company files" should be backed up more frequently than every four months!)
