• Report: #999838

Complaint Review: Gillware Data Recovery

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  • Submitted: Sat, January 19, 2013
  • Updated: Thu, February 07, 2013

  • Reported By: TecSmith — Coolidge Arizona United States of America
Gillware Data Recovery
10 Terrace Court #103 Madison, Wisconsin United States of America

Gillware Data Recovery Please avoid Gillware at all cost Madison , Wisconsin

*Consumer Comment: Gillware does not charge any "attempt fee"

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When my hard drive failed and I lost 4 months. of critical company files,
I sent the drive to Gillware. Cost was not a factor ,retrieving my files was. they ask for $400 attempt fee .

After one week, they told me that there was severe mechanical damage and no chance for data recovery.I could not understand  The drive was never dropped and rarely used.

How there was severe damage when I did not hear any noise when the hard drive failed.I then sent my hard drive to Ontrack  
Data Recovery and within 3 days they recovered ALL of my files for $800.00

So, after many attempts of trying to talk to somebody there with authority,to get my money back, I gave up.

I lost my $400.00 bunch of liars!!

Scammers! Avoid these guys if your data is valuable!
All reviews are fake!

Please avoid Gillware at all cost !!.


This report was posted on Ripoff Report on 01/19/2013 03:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Gillware-Data-Recovery/Madison-Wisconsin-53718/Gillware-Data-Recovery-Please-avoid-Gillware-at-all-cost-Madison-Wisconsin-999838. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Gillware does not charge any "attempt fee"

AUTHOR: Steve B - (United States of America)

The original poster needs to provide more info to explain this complaint, as it is at variance with the published procedures clearly stated at Gillware.com . Gillware never charges an "attempt fee" before starting recovery, but seeks payment only if the customer wants the data they are actually able to recover. Thus, without some proof that the case is as stated, it seems possible that this report is an attempt to steer business to another recovery service.

Gillware's process is that before any fee is charged, the drive is evaluated, and they provide a firm quote for recovery. If the customer agrees to the quote, then Gillware recovers the data, and provides the customer with an electronic listing of all the files they were able to recover. Again, the customer can decline to pay at this point, if the customer feels that their important files were not recovered.

Only if the customer values the files that Gillware has actually recovered does the customer choose to make payment, and then the already-recovered data is shipped to the customer.

It is certainly possible that Gillware will be unable to recover any data from any given drive. However, in this case, they do not ask for or collect any fee from the customer.

(Plus, of course, "critical company files" should be backed up more frequently than every four months!)
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