I purchased 3 vouchers with GiltCity for monthly car parking with Central Parking. I paid the Gilt voucher charge of $250 per month. The merchant refuses to honor it, and Gilt was not upfront about the process to go about it. I have to call a 1877 number and obtain a new account number, this was not presented by Gilt prior to making the payment. In addition, on contacting Gilt, they are neither refunding the amount not working with the merchant to accept the face value of the voucher so that I pay only the difference between retail price and discounted price on the voucher. In Gilt's words, "you need to work it out with the merchant". However, I made the payment to Gilt and NOT the merchant, so Gilt needs to contact the merchant on my behalf. At this point, I have made the payment to Gilt but the service is not being honored by the merchant, and Gilt doesn't want to do anything to resolve this issue. I need Gilt to issue me a full refund or have the merchant accept the voucher.
I have been working with the merchant (car parking) for over 1 month now. The voucher says that it has to be "activated by Oct 1", not that it will "expire by Oct 1". There is a big difference between the two. Gilt refuses to address my complaint. I even complained to Better Business Bureau, but Gilt evades the issue and focuses on expiration date saying that I contacted them late. However, I have been working with the merchant (the manager of the parking is willing to vouch for it), and after being fed up of going through several rounds of trying to work with them I reached out to Gilt.
I have been a regular Gilt customer, not anymore. The company is fraudulent with poor customer service, and doesn't stand behind its products and services. Very very disappointing. You hear all this press about two Harvard grads starting this company, it is going downhill big time. I hope their competitors take over, competitors that have much better customer service - RueLaLa, Ideeli, and MyHabit.