• Report: #930818

Complaint Review: Glamour Pool and Spa, Inc

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  • Submitted: Wed, August 22, 2012
  • Updated: Fri, August 24, 2012

  • Reported By: N.W. — Auburn Maine United States of America
Glamour Pool and Spa, Inc
PO BOx 27, 2 Lisbon St. Lisbon, Maine United States of America

Glamour Pool and Spa, Inc AVOID THIS COMPANY..once they have your money they will not come to fix any issues with their work. Jayson Thibault the Vice President does NOT stand behind his work and his lack of customer service i Lisbon, Maine

*REBUTTAL Owner of company: Glamour Pools

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If you are looking to have your concrete around your pool done stay far away from Glamour Pool and Spa in Lisbon on Route 196 Lisbon/Lewiston line.

We used them last year to do the concrete stamping/texturing/coloring. Come March of this year when the snow melted we noticed that it had chipped everywhere around the pool. We called Jayson Thibault, VP and he stated he would stand behind his work. 5 months later, 3 scheduled visits later, the work is still not done, its getting worse and its being tracked into my hardwood floors and making a mess. Not only did they miss 3 schedule visits they didn't call or show. No explanation!!!

My feelings with this company.... once they have your money you are no longer a priority! Think long and hard about using this company.

This report was posted on Ripoff Report on 08/22/2012 08:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Glamour-Pool-and-Spa-Inc/Lisbon-Maine-04250/Glamour-Pool-and-Spa-Inc-AVOID-THIS-COMPANYonce-they-have-your-money-they-will-not-com-930818. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Glamour Pools

AUTHOR: GLAMOUR POOLS - (United States of America)

This issue has been completely taken care of.  We here at Glamour Pools would like to apologize for any inconvienence this has caused our customer.  Jayson Thibault is a very busy man and does stand behind his work, unfortunatly he was unable to take care of this matter, in a timely manner, due to weather, and various other obligations. We here at Glamour Pools have been in business for over 46 years, and continue on a daily basis to strive for excellence and customer satisfaction.
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