• Report: #389169

Complaint Review: Glantz And Glantz Pre-Paid Legal Services, Inc., Of Floriday

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Sat, November 08, 2008
  • Updated: Mon, February 22, 2010

  • Reported By:Naples Florida
Glantz And Glantz Pre-Paid Legal Services, Inc., Of Floriday
One Pre-Paid Way Fort Lauderdale, Florida U.S.A.
  • Phone: 954-423-0086
  • Web:
  • Category: Lawyers

Glantz And Glantz Pre-Paid Legal, Glantz And Glantz Pre-Paid Legal Services, Inc., Of Florida Horrible service, No response, VERY inexperienced! Fort Lauderdale Florida

*Consumer Comment: Along the same lines...

*UPDATE Employee: I'm sorry for your misunderstanding of the company_

*UPDATE Employee: That's interesting

*Consumer Comment: Very pleased so far with help from Glantz and Glantz - Prepaid Legal

*Consumer Comment: Very pleased so far with help from Glantz and Glantz - Prepaid Legal

*Consumer Comment: Very pleased so far with help from Glantz and Glantz - Prepaid Legal

*Consumer Comment: Very pleased so far with help from Glantz and Glantz - Prepaid Legal

*Author of original report: Glantz and Glantz - Pre-paid Legal - Fort Lauderdale FLorida - Horrible, non responsive, unprofessional

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

10/23/08-I was asked to resign from my job. If I did resign, I would not be required to do any further work and I would be paid 2 weeks severance. If I did not resign, that was my last day and I would be paid through the 24th.

I sent my employer a note with what I understood the agreement to be, he responded with a separation note from his attorney stating that I had resigned. I asked him to change it to terminated as I have an open unemployment case out of Oregon and resiging could have a negative affect on me getting my claim paid out.
My previous employer immediately had the verbiage changed along with a bullet under the general release of claims that stated "any claim for unemployment benefits".

10/25/08 I signed up for your service seeking advice on this document and whether it was ok to sign. If I did sign it could it impact my unemployment case.

10/27/08-I first called John Balcon who had picked up my internet request for service on 10/25. He got my billing information and said I would be able to speak with someone Monday morning 10/27. I called and called Glantz and Glantz trying to speak with someone as there was a limited time I had to sign this agreement. Each time I called the receptionist was unable to find my member number. A temp file # was created on my behalf-527468.
- I called John Balcon to get my member number and is was not until late in the afternoon on 10/27 that he was able to provide me with that number.
- I called Glantz and Glantz back multiple times, the member number was still not attached to my temp file number. Finally, end of day on 10/27 I was able to speak wth --Libby Calejo(not sure of that last name).
-Libby asked that I send a breif outline of my termination along with the separation agreement. I faxed him a cover outlining my termination along with the separation agreement-15 pages
-I let him know right then that I wanted documentation in writing as to what he was advising me as well as a copy of anything he sent to my previous employer.

10/31/08-Days went by until I was able to speak with Libby again. When I did speak to him, I told him that the agreement had been changed to termination and the bullet was removed about a claim for unemployment. It was very much like I was telling him his job. I faxed him a note for his records, 1 page from my employer where he had agreed to have the changes done. I asked him, just for records, to send a request for those changes to my previous employer then fax the document to me. I also requested a note on your letter head that he had "advised" me this document could do me no harm. Neither of these things were ever done.

11/1/08-I faxed the amended separation agreement, 11 pages, that I had requested from my employer - so Libby would have the document. Libby did not even think of this.

11/3/08-11/4/05-I kept calling trying to speak with Libby and get those documents that I had requested. I would like to point out as well, that my temp file number was still not attached to my member number. It had been nearly 2 weeks since the temp file number was opened. He never called back.

11/5/08- I called again and did get a call back from Libby saying this was his last day with Glantz and Glantz but he would be sure to get my temp file number associated with my member number. I asked about the documents that I had not been requesting for over a week and he said he would hand it off to whoever took over his cases.

11/6/08- I called again, and sure to his word Libby had associated the temp file number but I still did not have my requested documents. I was told a supervisor would call me back. I did get a call at 5:55 that evening from the supervisor, I take an instructor led course on Tuesdays and Thursdays at 6pm so I had to ask for a call back the next day.

11/7/08-I got a call from Glantz and Glantz approximately 1:30 pm. I was unable to get to the phone but a message was left on both my home phone and my cell phone that he would try later. He never called back.

11/8/08-It has now been 3 weeks and I still do not have the documents I requested. I am requesting to get a call first thing on Monday morning, by the time I get that call whoever calls should have reviewed my file and will be ready to fax me the documents I requested.

Mikelle ives
Naples, Florida
U.S.A.

Click here to read other Rip Off Reports on Prepaid Legal Services

This report was posted on Ripoff Report on 11/08/2008 08:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Glantz-And-Glantz-Pre-Paid-Legal-Services-Inc-Of-Floriday/Fort-Lauderdale-Florida/Glantz-And-Glantz-Pre-Paid-Legal-Glantz-And-Glantz-Pre-Paid-Legal-Services-Inc-Of-Flor-389169. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Glantz And Glantz Pre-Paid Legal Services, Inc., Of Floriday

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 8Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Along the same lines...

AUTHOR: Christy A - (United States of America)

I signed up for Pre-paid Legal through Primerica and was set up with the same firm, Glantz & Glantz. Although at the end I did succeed with what I was looking for, it took quite some time. I had to be calling constantly to speak to my attorney and get the docs I needed. Later I found out through a friend that knew an attorney that worked there, that the firm is a mess and that the attorneys working there are very knowledgeable but lack support from the firm so they're like "burnout." That's why I don't think the problem in your case was with the attorney Calejo, but the fact that there's a lot of loose ends in that place. Good Luck!
Respond to this report!
What's this?

#2 UPDATE Employee

I'm sorry for your misunderstanding of the company_

AUTHOR: Sirslappy - (U.S.A.)

If you ever have a problem with an attorney then you would simply call customer service and they'll work with you. whether they work to assign you another attorney that you like better or whether they contact the current attorney and get on his case. Do you get  mad at your health care provider if a doctor isn't doing something right? You just needed to let this company know.
Respond to this report!
What's this?

#3 UPDATE Employee

That's interesting

AUTHOR: Ted - (U.S.A.)

It's interesting how you put up dates of when you called.

Also the part of how you were "asked to resign" from your job. I also highly doubt that.

This seems to be another poor attempt of exaggerated claims and/or superficial stories to discredit a company.

But if you were really having trouble with the lawyer that was provided...then you should have called PPL and explained the situation.

But did you do that? No. You were beating a dead horse.

I am sorry you had a bad experience with the law firm, but let me make this clear to you.

If you had such a bad experience with a law firm that PPL has networked you with, then you will have a replacement immediately and that firm will be fired immediately.

You are blaming the company for something they did not cause.

Therefore, I suggest you get a better understanding of the membership instead of running with a torch and calling for witch hunts.

Good luck with your case.
Respond to this report!
What's this?

#4 Consumer Comment

Very pleased so far with help from Glantz and Glantz - Prepaid Legal

AUTHOR: Suzanne - (U.S.A.)

I contacted this firm for help with a wage garnishment emergency. The attorney assigned to my case called back within two hours, had the information regarding my case at hand and was very knowledgeable about the laws relating to my situation. After I gave him all the details, he guided me to the best course of action, told me exactly how to proceed, wished me luck and encouraged me to call back if I needed more help. I believe I received good value for my money.

A defendant in Fort Lauderdale
Respond to this report!
What's this?

#5 Consumer Comment

Very pleased so far with help from Glantz and Glantz - Prepaid Legal

AUTHOR: Suzanne - (U.S.A.)

I contacted this firm for help with a wage garnishment emergency. The attorney assigned to my case called back within two hours, had the information regarding my case at hand and was very knowledgeable about the laws relating to my situation. After I gave him all the details, he guided me to the best course of action, told me exactly how to proceed, wished me luck and encouraged me to call back if I needed more help. I believe I received good value for my money.

A defendant in Fort Lauderdale
Respond to this report!
What's this?

#6 Consumer Comment

Very pleased so far with help from Glantz and Glantz - Prepaid Legal

AUTHOR: Suzanne - (U.S.A.)

I contacted this firm for help with a wage garnishment emergency. The attorney assigned to my case called back within two hours, had the information regarding my case at hand and was very knowledgeable about the laws relating to my situation. After I gave him all the details, he guided me to the best course of action, told me exactly how to proceed, wished me luck and encouraged me to call back if I needed more help. I believe I received good value for my money.

A defendant in Fort Lauderdale
Respond to this report!
What's this?

#7 Consumer Comment

Very pleased so far with help from Glantz and Glantz - Prepaid Legal

AUTHOR: Suzanne - (U.S.A.)

I contacted this firm for help with a wage garnishment emergency. The attorney assigned to my case called back within two hours, had the information regarding my case at hand and was very knowledgeable about the laws relating to my situation. After I gave him all the details, he guided me to the best course of action, told me exactly how to proceed, wished me luck and encouraged me to call back if I needed more help. I believe I received good value for my money.

A defendant in Fort Lauderdale
Respond to this report!
What's this?

#8 Author of original report

Glantz and Glantz - Pre-paid Legal - Fort Lauderdale FLorida - Horrible, non responsive, unprofessional

AUTHOR: Mikelle ives - (U.S.A.)

10/23/08-I was asked to resign from my job. If I did resign, I would not be required to do any further work and I would be paid severance. If I did not resign, that was my last day and I would be paid through the 24th.
I sent my employer a note with what I understood the agreement to be, he responded with a separation note from his attorney stating that I had resigned.
I asked him to change it to terminated as I have an open unemployment case out of another state and resiging could have a negative affect on me getting my claim paid out.
My previous employer immediately had the verbiage changed along with a bullet under the general release of claims that stated "any claim for unemployment benefits".

10/25/08 I signed up for your service seeking advice on this document and whether it was ok to sign. If I did sign it could it impact my unemployment case.

10/27/08-I first called the person who had responded to my request for service on 10/25. He got my billing information and said I would be able to speak with someone Monday morning 10/27. I called and called Glantz and Glantz trying to speak with someone as there was a limited time I had to sign this agreement. Each time I called the receptionist was unable to find my member number. A temp file # was created on my behalf.
- I called the person who originally responded to my request for service to get my member number and is was not until late in the afternoon on 10/27 that he was able to provide me with that number.
- I called Glantz and Glantz back multiple times, the member number was still not attached to my temp file number. Finally, end of day on 10/27 I was able to speak wth --the attorney.
-The attorney asked that I send a breif outline of my termination along with the separation agreement. I faxed him a cover outlining my termination along with the separation agreement-15 pages
-I let him know right then that I wanted documentation in writing as to what he was advising me as well as a copy of anything he sent to my previous employer.

10/31/08-Days went by until I was able to speak with the attorney again. When I did speak to him, I told him that the agreement had been changed to termination and the bullet was removed about a claim for unemployment. It was very much like I twas telling him his job. I faxed him a note for his records, 1 page from my employer where he had agreed to have the changes done. I asked him, just for records, to send a request for those changes to my previous employer then fax the document to me. I also requested a note on your letter head that he had "advised" me this document could do me no harm. Neither of these things were ever done.

11/1/08-I faxed the amended separation agreement, 11 pages, that I had requested from my employer - so the attorney would have the document. The attorney did not even think of this.

11/3/08-11/4/05-I kept calling trying to speak with the attorney and get those documents that I had requested. I would like to point out as well, that my temp file number was still not attached to my member number. It had been nearly 2 weeks since the temp file number was opened. He never called back.

11/5/08- I called again and did get a call back from the attorney saying this was his last day with Glantz and Glantz but he would be sure to get my temp file number associated with my member number. I asked about the documents that I had not been requesting for over a week and he said he would hand it off to whoever took over his cases.

11/6/08- I called again, and sure to his word the attorney had associated the temp file number but I still did not have my requested documents. I was told a supervisor would call me back. I did get a call at 5:55 that evening from the supervisor, I take an instructor led course on Tuesdays and Thursdays at 6pm so I had to ask for a call back the next day.

11/7/08-I got a call from Glantz and Glantz approximately 1:30 pm. I was unable to get to the phone but a message was left on both my home phone and my cell phone that he would try later. He never called back.

11/8/08-It has now been 3 weeks and I still do not have the documents I requested. I am requesting to get a call first thing on Monday morning, by the time I get that call whoever calls should have reviewed my file and will be ready to fax me the documents I requested.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory