- Report: #984484
Complaint Review: Glasses USA
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| Glasses USA
Internet United States of America |
|
Glasses USA response team is on life support apparently, Internet
*Author of original report: Glasses USA
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I then called the extension for customer service and the same thing happened. Put into their mailbox and asked to leave a name and contact number. I didn't.
Then I e-mailed them and received an automated response with a ticket number. So far no human response from customer service on the complaint number either.
How the heck am I supposed to get another pair of glasses or my money back if no one will answer the phone or respond to an e-mail to customer service?????
This report was posted on Ripoff Report on 12/19/2012 01:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Glasses-USA/internet/Glasses-USA-response-team-is-on-life-support-apparently-Internet-984484. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Glasses USA
AUTHOR: lucy grace - (United States of America)
SUBMITTED: Thursday, January 17, 2013
Unfortunately, even tho I expressly ordered the single lens glasses for reading, they were sent with lenses for distance.
I contacted the company immediately and someone actually answered. I had an awful time making her understand what the problem was but she said they would send me out a postage paid return envelope that day. They never, ever, did.
I have decided that I will not send the glasses back or try to contact them again. I will have lenses made locally and consider this a valuable lesson.
