• Report: #618667

Complaint Review: GlassesUSA.com

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  • Submitted: Tue, June 29, 2010
  • Updated: Tue, June 29, 2010

  • Reported By: Julieismad — Spokane Washington United States of America
GlassesUSA.com
11 Great Meadow Ln East Hanover, NJ, 07936 Internet United States of America

GlassesUSA.com GlassesUSA took my payment, no product recieved Internet

*Author of original report: Received my order

*Consumer Comment: Never Had A Problem

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I ordered a pair of eyeglasses from this company. 
They processed my credit card/took payment, but will not
respond to my calls, emails and haven't sent me my glasses.
I looked up their address in NJ and they don't appear to exist.
Other phone number that was given on the order page just disconnects me.


This report was posted on Ripoff Report on 06/29/2010 08:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/GlassesUSAcom/internet/GlassesUSAcom-GlassesUSA-took-my-payment-no-product-recieved-Internet-618667. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Received my order

AUTHOR: Julieismad - (United States of America)

Well, I received my order. (oddly on the very day I posted my complaint >.>)
I still don't understand why they can't be reached by phone and why the address on their site doesn't show up on google maps as any business being there. 
I apologize for my hasty post, but when I looked at other complaints posted
(on Google) I assumed combined with not being able to contact them
that I was going to be ripped off.

The glasses are nice, I hope they do better with their communication. 
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#2 Consumer Comment

Never Had A Problem

AUTHOR: Jim - (U.S.A.)

I order from GlassesUSA.com every year, never a problem.  I just got two new pairs of glasses from them ordered 6/5 and delivered to California 6/21.  How long ago did you order?  Looking at my previous orders with them, it takes about 10-12 days from the day you make the order for the shipment to go out.  I don't order anything specialty like transitions/progressives/bi or tri-focal, so I can't say if any of those would take longer.  I suspect that anything more than a basic distance lense might take longer.

I hope you get your order. 

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