- Report: #986662
Report - Rebuttal - Arbitrate
Complaint Review: Glencara Irish Jewelry
Glencara Irish JewelryInternet United States of America
Glencara Irish Jewelry glencara.com Had to threaten to report to VISA to get reply Galway Internet
*REBUTTAL Owner of company: We are very sorry for the delay
My college age grandaughter's greatest desire this Christmas was for a Claddagh ring - specifically one made in Ireland. She lives in Kentucky. I live in TN. Since sterling silver tarnishes easily I ordered a solid white gold ring for her from Glencara because that was the nicest looking one I found on line anywhere which said that it was made in Ireland. This was on December 8th - more than plenty of time for the promised 4 day air priority delivery which is promised on the company web site.
My VISA card was immediately charged for the ring by TDK Holdings LTD, whoever that is. After waiting 9 days with no delivery and no notice of a tracking number I sent a polite email to Glencara. The next day I received an automated response saying they were running 4 days behind on answering their email and if it was important I could phone or send another email marked "URGENT". I did phone: 4 times. The first time I was informed that their business hours are 3 AM to 11 AM my time. OK. Fine.
The next 3 times I phoned I got a recording saying only, "The party you are trying to reach is unavailable. Please leave a message......" OK. I did that. No response at all.
This time I sent another email marked URGENT, high priority, return receipt requested. In this email I told them that if I did not hear from them within 24 hours I was going to report them to VISA for fraud, which I absolutely would have done. This time I received a reply - slightly later than 24 hours later, but with only a few hours lapse. In fact, it arrived about 5 minutes before I was ready to phone VISA. No apology from the company. They gave me a tracking number for regular Us Postal Service delivery, signature required and said the ring had been shipped on Dec 10th.
The package finally arrived in New York state for sorting and processing on December 18th and did arrive in Kentucky on the 21st. I do not know yet what is in the package but "something" arrived. I am hoping it is the ring, in solid gold, and the proper size.
I live in the South where things are pretty darned laid back but this kind of non-service is way beyond the pale for any place.
There is no way I will ever deal with this company again and would suggest that other people find any place else in the world to purchase Irish jewelry, even if it costs twice as much.
This report was posted on Ripoff Report on 12/24/2012 03:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Glencara-Irish-Jewelry/internet/Glencara-Irish-Jewelry-glencaracom-Had-to-threaten-to-report-to-VISA-to-get-reply-Galway-986662. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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