- Report: #955050
Report - Rebuttal - Arbitrate
Complaint Review: Glencara Jewellery
Glencara JewelleryBriarhill, Business Park, Ballybrit, Galway Irelan Internet United States of America
Glencara Jewellery On the 12/9/12 wedding band set valued at $875. On 19/9/12 earings & a braclet for $89 was purchased. After phone calls & emails, nothing has been posted. Internet
*UPDATE Employee: Glencara Reply
We were happy to use this site as in Feb this year 2012 we purchased two other rings and recieved them. However these rings were only $63 for both.
It has now been well over the time frame and are, as you would be well aware extremely upset as these were to be our wedding rings.
We have made contact by using the toll free number and get an automative answer each and every time. When ringing the international number each time all that you get told is the line is busy. I doubt in my opinion that the line can constantly be busy as we have tried several times.
We have also sent emails. The very first email sent we did get a reply stating they were sorry for the delay and were refunding us $40 and that the rings would still be forwarded. However once we checked our account, only $30 had been refunded. Therefore we sent another email asking why the full $40 hadn,t been refunded and asking why we had not recieved the earings and bracelet.
This time an automative email was swiftly returned telling us to mark any emails (URGENT) in the subject box. Therefore, as they asked we followed instructions and marked the email (URGENT).. In total we have sent four emails and not had a reply apart from the first one.
Ray & Linda, Victoria, Australia
This report was posted on Ripoff Report on 10/15/2012 05:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Glencara-Jewellery/internet/Glencara-Jewellery-On-the-12912-wedding-band-set-valued-at-875-On-19912-earings-a-955050. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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