• Report: #884045

Complaint Review: Glencara irish jewelry

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  • Submitted: Thu, May 17, 2012
  • Updated: Wed, June 27, 2012

  • Reported By: Anne marie Dunne — daly city California Virgin Islands (US)
Glencara irish jewelry
Galway Internet United States of America

Glencara irish jewelry Mailed the wrong items and then wont pay all the shipping to return them! Internet

*UPDATE Employee: Glencara.com Reply

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They mailed the wrong items, when I contacted them about a return, they told me to go to the post office and if the shipping was going to be more than $3.00 to contact them before returning? meanwhile I am without a gift, it takes them 24 hours to return an email, so I had been back and forth with them for a few days I told them it will cost more to mail the items back and they said they would not pay insurance so how do I know if the items get there? How can I get a refund if the items aren't insured?

This company is a rip off and there jewelry is trashy.

This report was posted on Ripoff Report on 05/17/2012 08:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Glencara-irish-jewelry/internet/Glencara-irish-jewelry-Mailed-the-wrong-items-and-then-wont-pay-all-the-shipping-to-retur-884045. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Glencara.com Reply

AUTHOR: Glencara.com - (Ireland)

We are sorry to hear of the negative experience received by this customer. We try to ensure cases like this are kept to a minimum but unfortunately they can happen. See below our policy statement and response to this particular case. 

* We only sell Jewelry of the highest quality. All our items are hand-crafted in Ireland by skilled craftsmen. We do not make light weight jewelry. All our jewelry is created in either solid sterling silver or solid gold to have an expensive/high quality look and feel. We sell it cheaply but make no mistake, it doesent look cheap! Over 99% of our customers are satisfied with the quality of our Jewelry and we back this up by a 3rd party review system which takes all our customer reviews. We have over 100,000 positive reviews and we can send a link to this to anyone who requests.
 
* We have a 30 day no questions asked full refund returns policy.

* Our pickers make an error packing an item for about 1 in 1000 orders. So these cases happen very rarely.   

* When a customer receives a defective item or incorrect item, we offer to pay their return shipping and either correct the problem or issue a full refund. Depending on the item we suggest the maximum amount it should cost to return safely. We do not ask our customers to buy insurance as we guarantee the safe arrival of the returns back to us. We would not allow our customers to be out of pocket for our mistake.
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