• Report: #985369

Complaint Review: Glencara

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  • Submitted: Fri, December 21, 2012
  • Updated: Mon, December 24, 2012

  • Reported By: Michael Sullivan — Massachusetts United States of America
Glencara
Internet United States of America

Glencara No Delivery, Non-Responsive to multiple emails and phone calls. Cannot get any response. Internet

*REBUTTAL Owner of company: Delayed response

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I ordered a claddagh ring for a Christmas present on December 7, 2012.  I was told that delivery would be made within 5 days.  It is now December 21 and I have not yet received the ring.  I have sent multiple emails with no response.  I have made multiple phone calls during their business, but cannot get anybody to answer.  Their voicemail says to call back during business hours, which obviously makes no sense.  I'm beginning to wonder if their company is a giant scam.

This report was posted on Ripoff Report on 12/21/2012 08:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Glencara/internet/Glencara-No-Delivery-Non-Responsive-to-multiple-emails-and-phone-calls-Cannot-get-any-985369. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Delayed response

AUTHOR: Glencara.com - (Ireland)

We are sorry to hear of the negative experience received by this customer. We try to ensure cases like this are kept to a minimum but unfortunately they can happen. See below our policy statement and response to this particular case. 

Christmas is our busiest time of year, we keep a stock of all our items so that they can be shipped within 24 hours.

Items generally take 3-5 days to the US & Canada. We test delivery times throughout the year and over 95% are received within this time frame.  However at Christmas the postal services are at their busiest also and delays can happen that are outside of our control.

We are contactable by phone and email, but there can be a backlog in our emails at this time of year we do have an auto response letting customers know about that. You can reach us also toll free on the phone 3.00am-11.00am EST (8am-4pm irish time). Mon-Fri, outside of these hours you can leave a voicemail. We respond to all voicemails as long as sufficient information is left so we can identify a customer.

We also guarantee delivery of all orders; in this instance we re-sent the order at no extra cost to the customer to ensure delivery. The cause of the problem was USPS. We see a small number of orders that get delayed with USPS. In those cases we may re-ship the order to ensure a quicker delivery.
 
If you have any questions or concerns, we would love to hear from you, please e-mail us at sales@glencara.com or call us toll free on 1866 567 7451 3.00am-11.00am EST
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