- Report: #514130
Report - Rebuttal - Arbitrate
Complaint Review: Global Cash Access ATM Machines
Global Cash Access ATM MachinesPO Box 97398 Las Vegas, Nevada United States of America
Global Cash Access ATM Machines Global Cash Access ATM Machines "Failed" cash withdrawal from Sycuan Casino ATM doesn't dispense money but debits account. Las Vegas, Nevada
*Consumer Comment: Are you sure it was an ATM and not a slot machine?
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My mother was one of the victims of this incident. I have asked her to provide me with a written statement containing the details. This is what I know so far:
On Friday, October 16th at 10:25 pm, she made an attempt to withdraw $1,000 from the ATM machine at Sycuan Casino in El CaJon Ca. This attempt failed. She made a second attempt to withdraw $1,000 at 10:26 pm. This attempt also failed. She made a third attempt to withdraw $1,000 at 10:27 pm. This attempt was successful.
On Monday, October 19th, she checked her Morgan Stanly account and discovered that $1,000 was missing. She then called Morgan Stanley customer service and was informed that three $!,000 withdraws had been made, then $1,000 was returned back to the account. She was directed to contact Global Cash Access at 800-644-0439. They own the machines that dispense the cash.
Global Cash Access informed my mother that there was a two hour worldwide crash of the Visa network. She was given their mailing address as: P.O. Box 97398, Las Vegas Nevada, 89193.
She has spent the past four days on the phone with GCA and Morgan Stanley. She is being told that this will take months to resolve.
The question remains; what about all the people who are not even aware that they have been a victim of the same "worldwide system crash", or is this just a cover story trying to place the blame on Visa?
This report was posted on Ripoff Report on 10/23/2009 10:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Global-Cash-Access-ATM-Machines/Las-Vegas-Nevada-89193/Global-Cash-Access-ATM-Machines-Global-Cash-Access-ATM-Machines-Failed-cash-withdrawal-f-514130. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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