• Report: #514130

Complaint Review: Global Cash Access ATM Machines

  • Submitted: Fri, October 23, 2009
  • Updated: Sat, October 24, 2009

  • Reported By: Kyle — San Diego California USA
Global Cash Access ATM Machines
PO Box 97398 Las Vegas, Nevada United States of America

Global Cash Access ATM Machines Global Cash Access ATM Machines "Failed" cash withdrawal from Sycuan Casino ATM doesn't dispense money but debits account. Las Vegas, Nevada

*Consumer Comment: Are you sure it was an ATM and not a slot machine?

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Global Cash Access, a provider of ATM machines, blames a "Visa Worldwide System Crash" for cash ripoffs of ATM customers.

My mother was one of the victims of this incident. I have asked her to provide me with a written statement containing the details. This is what I know so far:

On Friday, October 16th at 10:25 pm, she made an attempt to withdraw $1,000 from the ATM machine at Sycuan Casino in El CaJon Ca. This attempt failed. She made a second attempt to withdraw $1,000 at 10:26 pm. This attempt also failed. She made a third attempt to withdraw $1,000 at 10:27 pm. This attempt was successful.

On Monday, October 19th, she checked her Morgan Stanly account and discovered that $1,000 was missing. She then called Morgan Stanley customer service and was informed that three $!,000 withdraws had been made, then $1,000 was returned back to the account. She was directed to contact Global Cash Access at 800-644-0439. They own the machines that dispense the cash.

Global Cash Access informed my mother that there was a two hour worldwide crash of the Visa network. She was given their mailing address as: P.O. Box 97398, Las Vegas Nevada, 89193.

She has spent the past four days on the phone with GCA and Morgan Stanley. She is being told that this will take months to resolve.

The question remains; what about all the people who are not even aware that they have been a victim of the same "worldwide system crash", or is this just a cover story trying to place the blame on Visa?

This report was posted on Ripoff Report on 10/23/2009 10:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Global-Cash-Access-ATM-Machines/Las-Vegas-Nevada-89193/Global-Cash-Access-ATM-Machines-Global-Cash-Access-ATM-Machines-Failed-cash-withdrawal-f-514130. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Are you sure it was an ATM and not a slot machine?

AUTHOR: Ronny g - (USA)

Just kidding...it's not easy to have pity on anyone blowing $1000.00 cash at a casino. But it's your Mom's money and she has a right to do what she wishes with it.

I have been the victim of defective ATM's that do not dispense cash...but the bank charges you for it anyhow. Has a matter of fact....my OWN bank at the time did this to me. (Wachovia/Wells Fargo)

Took about 30 days for the bank to "sort" it out and return the funds. In my case it was not gambling money..but for rent...so it was a set back and inconvenience to say the least. Did the bank cover any late fees due to this...nope.

Not sure in your case if this is a ripoff...or simply a system malfunction as stated...you will find out if/when they return the funds to your account.

As far as all the people who are not aware...well if they don't even notice money missing from their own account due to a faulty ATM worldwide system crash....I guess it doesn't really matter anyhow.
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