• Report: #1014082

Complaint Review: Global Cash Card World Processing

  • Submitted: Thu, February 14, 2013
  • Updated: Wed, February 20, 2013

  • Reported By: GlobalCashCardLies — Carlisle Pennsylvania United States of America
Global Cash Card World Processing
Irvine, California United States of America

Global Cash Card World Processing Liars, Refusal to do their jobs, Thieves Irvine, California

*Author of original report: I would love to do that, but reality is another story

*UPDATE Employee: Response

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This company is an absolute nightmare, my card ending in 7466 was charged with 2 pending transactions incorrectly and I had already spoken with Tracfone the company who made the incorrect charges and they stated that the two 22.53 charges were cancelled on their end. So we call Global Cash Liars in Irvine, CA and get some Paco, Juan, or Pablo whoever it was and he says he can do nothing about the charge and when requesting a supervisor on the line he initially refused then says my supervisor doesnt want to talk with you which at that point enraged us because having been a call center supervisor for 10 years my people always know it is a customers right to request and get a supervisor when needed.  This gentleman got rude with us so we therefore repaid him in kind and he still refused to give us a supervisor.  Upon informing him he wasnt doing his job he said that he was and my supervisor would not speak with you.  Again he was accused of refusing to do his job and he said that I would not talk to him that way and hung up.  So now I have a charge that is not authorized, has been cancelled on the businesses end and now Global Cash Card refuses to utilize their "liberal policy" that GlobalCashCard12 speaks so highly of in these forums and return the funds. Of course within a few days or weeks they will come on here and state how the customer was in error and the funds were credited back to the account 7 days to 2 weeks later and they have full access to it now which does us no good in the here and now. Thanks Global Cash Card first one of your reps doesnt know his job and robs us of our tax return and now your reps yet again refuse to do their job and its the customer who suffers. Thanks for proving your far from competitive in this industry and your nothing but garbage. 

This report was posted on Ripoff Report on 02/14/2013 07:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Global-Cash-Card-World-Processing/Irvine-California-/Global-Cash-Card-World-Processing-Liars-Refusal-to-do-their-jobs-Thieves-Irvine-Cali-1014082. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

I would love to do that, but reality is another story

AUTHOR: GlobalCashCardLies - (United States of America)

I would be more than happy to do that, however that being said it is currently 9:45am eastern standard time on 2/20/2013 and I have called in twice and was calm and polite and respectfully requested to speak directly with a supervisor and was told the first time that they would give me a supervisor and then placed me on hold and then the phone when "click" and they hung up.  I just called back in now and spoke to a representative who refused to do anything until I provided him all the information he requested and explained the situation, now I am on hold.  It is now 9:59am and the representative is still keeping me on hold and is now telling me that the supervisors are too busy and it's too early.  Now it is 10:09am EST and 7:09am Pacific and now at 10:15am eastern time 7:15am pacific the supervisor says that he cannot and will not do anything about this so how do you respond to this.  It has been a week since the transaction was done and the merchant cancelled the incorrect charges of 22.53 x2 and told us it would take 24-72 hours to complete and that is 45+ dollars that is desperately needed as I need to be able to commute to work, unless of course that is you guys would enjoy paying for my welfare too along with the millions of other Americans on it. 
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#2 UPDATE Employee

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AUTHOR: GlobalCash12 - (United States of America)

Unfortunately we are unable to fully investigate this information due to lack of pertinent
details identifying this consumer. However if the consumer would rather contact
us at customer service and ask for a supervisor we would be more than happy to
assist with any inquiry or concern.
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