On 11/16/2012, I checked my balance of my Global Cash Card account, as this is the way I get my paycheck weekly (not my choice). The week before the amount of my check was $177. On the electronic statement via the internet for the current Friday, it showed my check of $227 with a minus of $177 from the previous week with the previous week's date of 11/09/2012 next to it. Funny thing though, I had not authorized any deductions from this card EVER, there was no direction for this money to go and I usually just drain the card, personally, weekly to avoid those scamming charges that Global Cash takes upon use of the card - damned if I will give them any money.
I called immediately, was on hold for approximately 20 minutes listening to the GOD-awful music until someone finally got on the phone. After explaining the situation and the amounts I was looking at on my computer on their website, I was told that my bank probably swiped my card twice and that it was my bank's issue not theirs. They could not tell me why the dates did not match up, just to contact my bank.
At 8 a.m. on the same day, I went to my bank and explained the situation with a printout of my electronic (so-called) $177 deduction that Global Cash was blaming on them. The bank immediately pulled all my records from the previous week's transaction and could see nothing wrong and NO, the card was not swiped twice. At that point, the bank called Global Cash on my behalf and was again on hold for approximately 15 minutes before talking to a person. This person assured the bank that the missing $177 from my check would be replaced in approximately three hours from the time we were talking to them - 12:37 p.m. central time, as they were on pacific time. They could not give a reason for the error, only again trying to say that the bank had swiped my card twice in error which was not the case.
At 12:45 p.m., I again returned to my bank to check on the balance on my Global Cash Card account, via the same bank teller that was assisting me at 8 a.m. that morning, and discovered that the monies were still not deposited back into my account. At that point, the bank and I again called the company and were again on hold for approximately 15 minutes before talking to a person. At this time, legal issues were getting tossed around due to the fraud/theft idea being done by internal employees of this Global Cash Card company. The bank teller and I (via speaker phone) again explained the situation, also told this person that the contact person from the 8 a.m. call was not at her phone as directed to call her back, and that the monies had better be transfered into my account very, very soon. This Global Cash person put us on hold twice while doing some checking and then came back and stated that my total check of $227 was showing as being deposited into my Global Cash account as of 2:25 a.m. on Friday 11/16/2012, which was totally not the case when I checked at 6:30 a.m. that morning. He stated that the automated calling system was not accurate when checking cash card totals - except that I check everything via the computer and internet and have a printout showing that untruth and the blatant lies told by three of Global Cash's employees.
Yes, I did get my money and yes, I did drain the card as I do on a weekly basis because, like I said, I will not give this company one penny of my hard-earned money.
Did I ever find out why there was an attempted deduction of the same amount as my last check, no - I can only assume that the Global Cash employees or associates of theirs are attempting to create fraud in order to obtain monies from these accounts through deceptive practices or in plain terms theft. I did file an additional complaint with the Better Business Bureau of California as well.
Please, if you have problems with this company, make sure that you post here and complain to the Better Business Bureau in California to make sure that this stops happening to the many people out there that are forced to use this card due to their employer's stupidity in researching who handles their related payroll duties. I got my money back but so many are not.