• Report: #630460

Complaint Review: Global Cash Card

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  • Submitted: Tue, August 10, 2010
  • Updated: Tue, December 11, 2012

  • Reported By: sabrinal — Mission Viejo California United States of America
Global Cash Card
Irvine, California United States of America

Global Cash Card Deceptive, False Promises Irvine, California

*Consumer Comment: Paycheck Problems

*UPDATE Employee: Response

*Consumer Comment: Panera Bread uses this Cash Card scam, too.

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I too started with this company only because my employer used them. I moved out of the area, and no longer was employed with the same company and the troubles started. I had 2 different disputes for unauthorized charges. I reported both pretty much as soon as I found out about them. The first one was for a transaction that was about $80 the second for $250. The first I sent in paper in March 2010. The second one April 2010. I made the mistake of not keeping my receipts for the first transaction.However, I sent Global Cash Card everything I had on the transaction. I was told by a supervisor "Fabi Cardenas" that my changes of fighting thhis was slim to none because I didnt have a receipt. She finally came to me to tell me that I lost the dispute and nothing more would happen. Round two... the second charge $250 was reported to Global Cash Card and I was immediatly sent forms to fill out. I did, I sent them back in. Confirmed with "Renee" that they were received. This was the very begining of May.  In June I was told by 3 different representatives that my monies would be refunded bu July 28, 2010 by midnight. Instead, 2 days before the 4th of July I was called and emailed by Global to tell me that a rebuttal from the merchant had been received and that if I did not have the forms  by July 5,2010 I would have no dispute. Now all  of 6 pages of these documents were sent in May. Now Im being told I had to get these forms in when I left these forms in California, and I was now out of state. It wasnt easy, but I manged to get these forms in with only 4 hours remaining. I confirmed 3 times these were received. For the next month, I didnt hear anything. Today, I decided to log into my account with Global, to find a credit of $86.00 but on a card I no longer had with them. I called the first representative hung up on me after 6 minutes of being on the phone. When I called back again, I asked the representaive to simply pass me to someone who can handle the call if he ddint want to speak to me. This is after many, many calls and many cell phone minutes being used on the phone calling them and being hung up on. The second representative that I spoke with  today said, "Im sorry, but you did not win the $250 dispute." but we are giving you a refund for the $86.00 dispute. I asked under what circumstances was this denied. He replied "I dont know, our dispute department sent you a letter today explaining all of the reason it was denied." This was unbelieveable to me because I had so much documentation (sent in to Gloabal) on the second dispute, and really nothing at all on the first one. I have every name of every representative I have ever spoken to in this company. My time, my spent and efforts towards these issues are so far beyond the actual amount being disputed. Do Not Spend Your Hard Earned Income On One Of These Cards, It Will Cost You Probably More Than The Job Is Even Worth.Global, you are a scam!

This report was posted on Ripoff Report on 08/10/2010 10:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Global-Cash-Card/Irvine-California-92606/Global-Cash-Card-Deceptive-False-Promises-Irvine-California-630460. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Paycheck Problems

AUTHOR: Adrienne G - ()

I don't want to jump the gun on this issue, but I'm extremely dissatisfied with the service provided so far. I'm currently employed (for about 2 weeks) at D'Angelo's Grilled Sandwiches, which offers the Global Cash Card as a payroll option for its employees. I decided that since I don't have a bank account, nor do I feel safe carrying a huge wad of cash all the time, it would be safest to use the card, so naturally, I signed up.

My first paycheck was delivered onto the card without any problems. The card I was given was temporary only, which prevented me from using it to make purchases. I was luckily able to use it at an ATM to remove most of the money from the card. I planned on doing this until my permanent card comes in the mail.

Unfortunately, I received a call from the payroll office explaining that the permanent card they sent me was sent back to them due to an address error. I explained that my mailing address is a P.O. Box, but the website didn't allow me to use it when I signed up, so I entered my home address instead. The issue was corrected and the person I spoke with said that they would send it out again and that I should receive it within a week. Until then, she explained that my paychecks would be put onto the temporary card.

Friday, August 9th, 2013, my paycheck was due to be received onto the card, just like the previous week. I came to find out after contacting my supervisor and the payroll office that they had decided to send a paper check in the mail instead of putting it on my card. No one had any specific answer as to why this happened, but I was reassured that my check would be delivered by mail no later than Saturday, August 10th.

Apparently, there's more to this than I am aware of, because I still haven't received my check and it is now the 10th. I'm not sure if this is an issue with the cash card, the company's payroll office, or maybe just plain, old crappy postal service. Anything is possible I guess, but this seems illegal. I was never notified about the paper check, and never would have found out until I received it, or until I spoke with someone, which I'm glad I did. 

I've now been told that I need to "wait it out" until my check arrives. If I don't have it by the next business day, I'm not entirely sure what to do about it. I don't want to cause any problems, but I'd at least like to know if anyone else has had an issue similar to this, so corrective action can be taken. Thanks.

 

Adrienne

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#2 UPDATE Employee

Response

AUTHOR: GlobalCash12 - (United States of America)

Unfortunately we are unable to fully investigate this information due to the lack of pertinent info on who this individual is.  Upon receiving more details on who this customer may be we can then locate the necessary information to investigate the complaint. 










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#3 Consumer Comment

Panera Bread uses this Cash Card scam, too.

AUTHOR: DSM of NJ - (United States of America)

The whole Global Paycard thing is a scam. My employer, Panera Bakery & Cafes uses them and should be ashamed. They give a huge chunk of other people's money to a third party: and for what? No interest, limited access, garbage service. Bet they get a kickback for cheating their employees. If you don't live near a Walmart (like me) you are screwed. Why should I have to chase around to get my paycheck??

The morons tell me to use an ATM - which limits you to even multiples of $20 and I have to drive 8 miles for the priveledge. The balance is inaccessable. They say I signed up for this (a lie) but can't produce the document (cause it doesn't exist). Why would anyone want this BS when a bank give you so much more - like REAL checks, not "Walmart-only" garbage. And interest. I thought ripping off your employees was illegal? What a joke - I'll take someone's payroll interest-free and make their employees chase me for their money any day.
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