Global Cash card Lying despiteful horrible scammers Irvine, California

I had a card through Global Cash Card because thats the only thing my employer does for payroll.  A couple of months ago my neighbors kids stole my card when I was babysitting them and used it to buy games for their computer.  I called them and told them abou twhat happened and they told me that I needed to contact the merchant and request a refund.  They also cancelled my card so nothing else would happen.  So I contacted the merchant and told them what the situation was and they told me I would get a refund within 3-5 business days.  3-5 business days turns into 2-3 weeks, then to a month.  During this time I was constantly calling Global Cash Card asking what was going on.  They all gave me different stories and then it went to they had not receive it.  

So I then talked to several people in the dispute department and they told me that I needed to contact the merchant to get the information about the refund so they could "find it".  All lies.  Eventually I just had to get the BBB involved because it was obvious they were not going to give me my money back.  

A couple of weeks ago I get a phone call from Global Cash Card saying they found the refund.  This was on a Thursday. I was going to RECEIVE the card within 7-10 business days.  Now obviously this was before the 4th of July and weekends don't count as business days.  I've had cards from other merchants like Green Dot and when I had to replace a card I actually got it within 7-10 business days.  Its been 14 days and no card yet.  Being in Texas I can say ya it will take some time for it to go from California to Texas but I have received dozens of letters/packages from California way faster than what Global Cash Card is saying.  This company is nothing but liars sitting behind a computer thinking they're the best but in reality they're nothing but a bunch of crooks.